On-Site Customer Service
Resume:
Janelle Horton
*** ****** **** ****, ** ***** 702-***-**** **************@*****.***
Professional Summary
Versatile professional with over 10 years of experience in automotive repair, engineering support, and military service. Skilled at diagnosing mechanical and technical issues, improving processes, and maintaining safety standards. Recognized for reliability, adaptability, and strong problem-solving skills. Experienced in both on-site and remote work, supporting technical teams, and fostering communication as a U.S. Navy Ombudsman. Dedicated to delivering quality results, building strong relationships, and contributing value across a wide range of industries.
Skills & Strengths
Customer Service & Team Leadership
Dependability & Strong Work Ethic
Problem Solving & Troubleshooting
Scheduling, Inventory & Logistics Management
OSHA, DOT & EPA Compliance / Safety-Focused
Engine Repair, Diagnostics & Preventive Maintenance
Forklift Operation & Material Handling
Excel, Digital Tools (TRAIT app, iOS), 3D Printing/Scanning
Adaptability Across Industries
Experience
Small Engine Mechanic – Texstar Equipment, Waco, TX Jul 2025 – Aug 2025
Performed diagnosis, repair, and preventative maintenance on small engines and shop equipment.
Ensured timely service and quality control for customer satisfaction.
Mobile Diesel Mechanic – Fleet Services by Cox Automotive, Waco, TX Sep 2024 – Jul 2025
Completed advanced diesel mechanic training through Cox Automotive; selected for company-wide Top Tech competition.
Performed preventative maintenance, DOT inspections, diagnostics, and repairs on engines, transmissions, brakes, and steering systems.
Provided customer-focused field service while managing service truck inventory, parts sourcing, and repair documentation.
Ensured compliance with OSHA, DOT, and EPA regulations, maintaining a strong safety record.
Caregiver (Grandfather) – Private Caregiver, Robinson, TX Oct 2023 – Jun 2024
Administered medications, tracked progress, and coordinated with healthcare professionals.
Developed and followed personalized care plans while maintaining safety and daily support activities.
Lead Mechanic – TD Williamson Pipeline Services, Grapevine, TX Mar 2022 – Sep 2023
Led shop operations including equipment maintenance, repair, and readiness for projects.
Managed shipping/receiving, inventory, and jobsite equipment logistics.
Streamlined parts ordering and scheduling to reduce downtime and improve efficiency.
Operated forklifts and other material-handling equipment safely for shop and shipping operations.
Maintained safety compliance and earned recognition for operational leadership.
Engineering Technician & Engine Mechanic – Dallas Airmotive (StandardAero), DFW Airport, TX Nov 2014 – Feb 2022
Engine Mechanic (initial role): Disassembled, repaired, and reassembled Rolls Royce (Spey, Tay) and Honeywell (TFE731) turbine engines.
Balanced turbine and compressor blades to precise tolerances, ensuring performance and safety standards.
Collaborated with engineering teams to troubleshoot and resolve test failures.
Engineering Technician (later role): Operated technical instruments (microscopes, 3D printers/scanners, digital equipment) to perform aerospace analysis.
Conducted lab testing, failure analysis, and developed process improvements, including time studies and workflow streamlining.
Supported engineering teams both on-site and remotely, providing technical expertise and problem-solving to improve engine reliability and efficiency.
Education & Training
Cox Automotive Training Program – Indianapolis, IN
Diesel Mechanic Training 2024–2025
Spartan College of Aeronautics & Technology – Tulsa, OK
Aviation Maintenance Technician Graduated Aug 2013
• President’s Honor Roll, Dean’s List, Perfect Attendance
Legacy High School – Las Vegas, NV
High School Diploma Graduated May 2009
Certifications & Awards
ASE T8 (PMI)
ASE 609
Safety Award
“Above and Beyond” Award for Process Improvement
Selected to compete in Cox Automotive Top Tech Competition – Dallas, TX
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