A Customer Follow Up
Resume:
A customer asks you for help locating a specific box to package his
item for Priority Mail Express. He cannot find it in the post office. What would you be most and least likely to do?
Most Least
Tell him you're happy to help and describe where to find the box. Follow up to ensure he finds it.
Politely explain where the box is, and ask if he needs help finding anything else.
Explain where the box is in the post office, and offer assistance with finding it.
Help him find the box, and point out he could save
money by purchasing a Priority Mail box instead.
Pick One of Each
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