Customer Service Utility Billing

Sahara Richard

Email: ********@*****.***

PO Box 1095, Donaldsonville, LA 70346

Professional Summary

Customer service professional with 15+ years of experience in utility billing, taxpayer assistance, and administrative operations. Skilled in managing high-volume accounts, resolving complex inquiries, and delivering accurate, timely service. Proficient in multiple computer systems and data processing applications.

Education

Commercial College, Data Processing Specialist - Graduated 1978 Southern University, 1976-1977

Donaldsonville High School, Graduated 1976

Professional Experience

Louisiana Department of Revenue - Taxpayer Representative 2019 - Present

- Provide taxpayer assistance, explain regulations, and resolve account discrepancies.

- Utilize state tax systems to process, research, and update taxpayer accounts.

- Handle sensitive financial information with accuracy and confidentiality. Peoples Water Company - Utility Billing Representative 2005 - 2019

- Managed utility billing cycles and processed payments for residential and commercial customers.

- Resolved billing disputes and provided account information in a timely, professional manner.

- Maintained accurate customer records and implemented efficient payment tracking. Louisiana Department of Revenue - Taxpayer Representative 1995 - 2005

- Assisted taxpayers with account inquiries, filings, and payment arrangements.

- Researched and resolved account issues, ensuring compliance with state tax laws.

- Provided high-quality customer service in a fast-paced environment. Skills

- Customer Service & Client Relations

- Account Management & Billing

- Data Entry & Processing

- Computer Systems Proficiency

- Problem Solving & Conflict Resolution

- Regulatory Compliance

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