Customer Service Manager
Resume:
Diane Wilson
Houston, TX *****
*****.*******@*****.***
Work Experience
Customer Service Manager
NuWaveBotanicals-Houston, TX
January 2023 to Present
I answer phones, help customers place orders, I help with inventory, I assist customers over emails and chat messages. I sign in customer who visits. I also help ship out orders. I help with picking and packing orders. 90% of my job requires me to answer phones and assist customers over the phone. Customer Service Representative
U-Haul-Houston, TX
May 2022 to September 2023
Rent storage units, reserve and rent Uhaul trucks
Associate Manager
Life Storage-Houston, TX
October 2021 to January 2023
I assist customers with storage unit rentals.
Loss Prevention Officer
CSAT Solutions L.P.-Houston, TX
March 2020 to March 2021
I scan everyone through the metal detector scanners. I log delivery information. I ensure the safety of the warehouse.
Property Manager
Public Storage-Houston, TX
September 2015 to October 2020
I provide excellent customer service to my current customers and any future customers who may walk into my office. I'm very dedicated and loyal to not only my customers but the job itself. I treat my property as if it were my very own personal property. I take pride in letting customers know about all the wonderful products we sell and have to offer that will help protect their items while in storage. CNA/Caregiver
Debok Healthcare-Houston, TX
June 2009 to January 2020
Responsibilities
Assist elderly with cleaning cooking laundry and bathing and medication. I also do grocery shopping and assist them with doctor appointments and exercises. I assist them with things on shelves. I read to them. Accomplishments
I accomplished a goal of helping others. Being someone that others can look to and depend on is a blessing to me. Just knowing that I put a smile on their faces means a lot. Skills Used
I demonstrate customer service and the ability to help others in their time of need. I show that no matter what the age difference is between us that we can also be friends instead of patient and provider. Shift Manager
Little Ceasars Pizza-Houston, TX
July 2014 to August 2018
I managed a crew of 6 or more people. I helped with scheduling. I ensured product was fresh at all times. I trained employees to the best of my knowledge. I enforced uniform policy. I provided excellent customer service to my customers.
Education
high school diploma
J.S.Clark Sr. High - New Orleans, LA
January 1993 to December 1997
Skills
• Care Giver
• Home Health
• Direct Care
• Home Care
• Personal Care
• Property Management
• Shift Management
• Management
• Senior Care
• Customer service
• Healthcare management (10+ years)
• Cooking
• Sales
• Banking
• Laundry
• Loss Prevention
• Cash Handling
• Security
• Nursing
• Budgeting
• CNA
• Customer support
• English
• Fluent
Certifications and Licenses
CNA
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