Business Analyst Project Manager

LEWIS GOOLSBY

Germantown, MD ***** ************@*****.*** 240-***-**** linkedin.com/in/LewisGoolsby

PROFESSIONAL SUMMARY

Experienced IT Project Manager and Business Analyst with 16+ years of practical expertise in project management and business analysis across government and enterprise sectors. Background in enterprise database development provides a technical foundation for delivering successful solutions. Skilled in agile and waterfall methodologies, requirements engineering, and stakeholder engagement with particular expertise in digital transformation initiatives, regulatory compliance, and cloud technologies. Able to embrace diverse on-shore and off-shore teams through cultural immersion, strong interpersonal skills and an empowering, collaborative approach.

PROFESSIONAL EXPERIENCE

IT Project Manager & Business Analyst, VLG Systems LLC, January 2013—Present

Providing IT project management and business analysis services to federal/state government and enterprise clients, specializing in requirements engineering with a focus on digital modernization and cloud solutions. Works effectively within established project governance frameworks while maintaining a focus on practical delivery.

Project Management Highlights:

Led implementation of a StateRAMP cybersecurity initiative for the State of New Hampshire to ensure NIST SP 800-53 R5 compliance of state information technology procurements, achieving significant scope reduction (65%). Collaborated with stakeholders in multiple departments to align with critical security requirements.

Successfully delivered multiple concurrent Medicaid Management Information Systems (MMIS) projects, working within individual annual project budgets up to $2.5MM. Navigated complex state and vendor stakeholder landscapes to ensure project success and maintain team morale.

Managed risk and dependencies across 18 silos for Elevance Health, coordinating a 15-member global Agile team centralizing member preference APIs and migrating legacy enterprise systems to the AWS cloud. Fostered collaboration and shared ownership among team members.

Contributed to a successful SAFe transformation at BlueCross BlueShield of North Carolina, helping improve key project delivery metrics and supporting organizational agility. Worked effectively across matrixed teams to implement best practices.

Developed comprehensive requirements supporting a $24M Business Case for a GSA Federal Acquisition Service (FAS) modernization initiative, helping advance digital transformation efforts.

Business Analysis & Requirements Achievements:

Played a key role in requirements development for North Carolina's County Reimbursement Ledger System (NC-CoReLS), contributing to substantial cost savings ($1.2M) and a dramatic reduction in support calls (95%). Achieved these results by understanding user needs and translating them into technically sound solutions.

Enhanced the USPS Service Performance Measurement system, contributing to a 98.3% reduction in status update time and significantly improving operational efficiency. Collaborated closely with Oracle and technical teams to optimize system performance.

Effectively reverse-engineered requirements from 15 critical systems of the U.S. Courts Infoweb Program, supporting seamless system modernization. Demonstrated exceptional analytical skills in deciphering complex legacy systems.

Developed comprehensive requirements for GSA's Fleet and Personal Property Management domains within the FAS, helping align IT solutions with business objectives. Facilitated collaborative sessions with diverse stakeholders to gather and refine requirements.

Created tailored requirements management solutions for GNMA's mortgage-backed securities system, optimizing system performance and reliability. Applied technical knowledge in implementing effective requirements management processes.

Methodologies & Approaches:

Applied Agile frameworks (SAFe, Scrum, Kanban), Waterfall, and Hybrid methodologies, adapting to meet specific project needs. Focused on practical application of methodologies to drive project success.

Conducted effective facilitated requirements workshops with diverse cross-functional stakeholders, ensuring comprehensive requirements gathering and alignment. Created inclusive workshop environments to maximize stakeholder contribution.

Applied skills in creating detailed BPMN process workflows and UML diagrams for clear process visualization and system design. Used technical documentation skills to bridge communication gaps between technical and business stakeholders.

Maintained knowledge of federal and state regulations, including HIPAA, FAR, and CFRs, helping mitigate risks and enhance regulatory adherence. Applied a risk-conscious approach to regulatory compliance.

Built productive relationships with project sponsors and stakeholders at various levels to maintain alignment and ensure project success through effective communication. Valued building rapport and trust with all team members.

Select Client Portfolio:

Served in project delivery and requirements analysis capacities across these organizations, working effectively within established project frameworks and reporting structures.

State Government: North Carolina Dept. of Health and Human Services, Vermont Agency of Human Services, New York Dept. of Taxation, New Hampshire Dept. of Information Technology

Federal Government: GSA, USPS, NASA, NIH, DOE, HUD, VA, FEMA, USNO, NRL, GNMA, U.S. Courts

Healthcare: Elevance Health, BlueCross BlueShield, Community Health Network, Health Net

Financial: Bank of America, Bank of New York Mellon, MultiPlan

Other Enterprise: American Chemical Society, Cable & Wireless USA

SKILLS

Project Delivery: Agile and Waterfall Project Management, Scrum Master, Risk Management, Stakeholder Engagement, Cross-functional Team Leadership, MS Project, Jira, Confluence

Requirements Engineering: Requirements Elicitation and Analysis, Process Modeling (BPMN, UML, Visio, Miro), Requirements Management (Azure DevOps, Jira, VersionOne)

Methodologies: SAFe Agilist, Product Owner, SDLC, Kanban, Hybrid Approaches

Soft Skills: Team Collaboration, Communication (Written & Verbal), Interpersonal Skills, Facilitation, Cultural Sensitivity

Technical Background: Cloud Technologies (AWS, Azure), APIs, Cybersecurity Compliance (NIST SP 800-53 R5), HIPAA, Federal Acquisition Regulations (FAR), Enterprise Databases (SQL Server, Oracle, DB2, NoSQL)

Emerging Technologies: Generative AI (ChatGPT, Claude, Gemini)

CERTIFICATIONS

Project Management Professional (PMP), April 2014–May 2026

Agile Certified Practitioner (PMI-ACP), March 2016–April 2025

Leading SAFe (SA), March 2018–April 2025

Professional Scrum Master (PSM-I), October 2017

Certified Blockchain Consultant, February 2019

EDUCATION

SimpliLearn Certified Business Analysis Professional Training, November 2018

University of Maryland, Computer Science & Engineering

Montgomery College, Computer Science & Accounting

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