Customer Service Data Entry
Resume:
PROFESSIONAL SUMMARY
Highly organized individual offering strong skills in managing
schedules, coordinating appointments, and maintaining detailed records to ensure smooth operations. Conscientious and methodical, consistently deliver timely and accurate scheduling with minimal errors, driven by solid work ethic and commitment to order and efficiency.
EXPERIENCE
Appointment Scheduler
June 2023 - Present McKesson Corporation, Conroe, TX Customer Care Representative
October 2022 - May 2023 TXU Energy, Houston, TX
Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
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Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
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Managed daily tasks such as data entry, scanning documents into electronic files and updating patient records.
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• Initiated billing processes by creating invoices for services rendered. Supported front desk operations by managing check-in and check- out process for patients.
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Demonstrated strong communication skills to interact with customers via phone, email and online chat.
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Provided excellent customer service, resolving inquiries and complaints in a timely manner.
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Managed workload effectively by prioritizing tasks according to urgency or importance.
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Maintained up-to-date knowledge of product information and services offered.
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Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
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Maintained confidentiality of customer records at all times in accordance with company policies.
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CONTACT
832- 766-9261
***********@*****.***
Conroe, TX 77301
SKILLS
• HIPAA compliance
• Claims processing
• Patient confidentiality
• Office management
• Medical office software
• Patient scheduling
• Insurance verification
• Appointment setting
• Medical billing
• Data Input
VERONICA OKECHUKWU
APPOINTMENT SCHEDULER
EDUCATION
Bachelor of Science (B.S.) in Nursing Candidate
Expected graduation November 2027
University of Arlington, Texas
Associate in Science (A.S.) in Health Administration January 2024
Lone Star College, The Woodlands TX
Bachelor of Engineering (B.Eng.) in Electrical Engineering November 2021
Delta State University, Nigeria, US
REFERENCES
References available upon request
Contact this candidate