Customer Service Exceptional

Chawni Skelton

Murray, UT *****

801-***-**** - ******.*********@******.***

Professional Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Skills

• Strong work ethic • Exceptional customer service

• Cash handling • Guest engagement

• Hospitality service expertise • Safe food handling

• High volume dining • Team collaboration

Work History

06/2022 to Current Head Bartender

The Downunder Club – Bountiful, UT

• Mastered cocktail preparation techniques and presentation standards.

• Assisted in maintaining cleanliness and organization of bar area.

• Learned inventory management practices to track stock levels efficiently.

• Provided exceptional customer service by engaging patrons during service.

• Collaborated with team to ensure smooth operation during peak hours.

• Familiarized with POS systems for processing orders accurately. 03/2023 to 04/2024 Server/Head Bartender

The Country Club – Salt Lake City, UT

• Served food and beverages promptly with focused attention to customer needs. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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09/2021 to 01/2023 Waitress

Alices Kitchen – North Salt Lake, UT

Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.

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• Provided exceptional customer service, ensuring satisfaction and repeat business. Maintained cleanliness and organization of dining area, adhering to health regulations.

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Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

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Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

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10/2020 to 05/2021 Waitress

Annie's Diner – Kaysville, UT

• Collaborated with kitchen staff to ensure timely food delivery and accurate orders. Developed strong relationships with regular patrons, fostering a welcoming atmosphere for guests.

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Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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10/2020 to 05/2021 Convenience Store Cashier

RB's Randall Brothers – Woods Cross, UT

• Processed customer transactions accurately and efficiently at point-of-sale.

• Provided customer service by addressing inquiries and resolving issues promptly.

• Monitored store cleanliness and organization to create a welcoming environment. Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.

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Education

General Studies

Desert Sands Charter School - Lancaster, CA

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