Information Technology Software Development

Phan Thiện Vinh

Ngày sinh: **/**/****

Địa chỉ: Đồng Nai

Email: ***********@*****.***

Số điện thoại: 038*-***-***

Men-chuen Vietnam

IT Helpdesk

Assist users with hardware (PC, laptop,

printer), software (Windows, Office),

and network (LAN, Wi-Fi) issues.. Install

and configure software and office

equipment; provide remote or on-site

technical support. Guide users on

system/application usage and basic

troubleshooting. Report and

collaborate with other IT teams to

resolve complex issues. Manage and

maintain server systems (Windows

Server, Linux) and network

infrastructure (routers, switches,

firewalls). Monitor and troubleshoot

server room issues, including

hardware, network connectivity, and

storage systems. Install, configure, and

update software/operating systems for

servers and network devices. Ensure

system security through account

management, patching, and data

backups. Collaborate with IT teams to

deploy new projects or optimize

technology infrastructure.

WORK EXPERIENCE

FPT Software

Data Entry

FPT Software

L1 Support

11/2021- 06/2022

07/2022- 11/2024

11/2024 - now

Handled support requests via ticketing

system, ensuring timely responses and

SLA compliance.

Guided users through basic

troubleshooting steps and offered clear

instructions for using common

applications.

Escalated complex issues to L2/L3

support and collaborated to ensure

effective resolution.

Contributed to user documentation and

internal knowledge base for faster

support and user self-service.

Entered, verified, and updated data

from various sources into internal

systems with high accuracy.

Supported project teams by preparing

clean, structured data for software

development and AI/Big Data

initiatives.

Contributed to progress reporting and

documentation to support team

coordination and project tracking.

EDUCATION

Bachelor’s Degree in English Language and Linguistics Tây Đô University

2017-2021

Developed academic and professional English

skills in listening, speaking, reading, and writing Studied specialized subjects such as Translation & Interpretation, Linguistics, and Cultures of English- speaking countries

Bachelor’s Degree in Information Technology

University of Information Technology

2024-2025

Studied core subjects including Programming,

Data Structures & Algorithms, Operating Systems,

Computer Networks, and Databases

Gained knowledge in Software Development,

Cybersecurity, Artificial Intelligence, and Data

Science

Hands-on experience with network infrastructure,

server administration, and system security

Volunteering, Activities & Interests

Community Volunteering

Participated in blood donation drives

organized by local health organizations.

Visited and supported Vietnamese Heroic

Mothers, expressing gratitude and care

through meaningful community programs.

Extracurricular Activities

Competed in regional basketball

tournaments.

Joined the Green Summer Campaign,

participated in educational, environmental,

and construction support activities in rural

areas.

Participated in musical and cultural events

organized by the university and local

communities, promoting youth engagement

and creativity.

Personal Interests

Enjoy reading books, especially in the fields

of self-development, technology, and

leadership.

Passionate about researching emerging

technology trends and innovations.

Regularly play sports such as basketball

and jogging to maintain physical and

mental well-being.

More Information

Resume: linkedin.com/in/name

Web:

https://www.facebook.com/vu.thien.667

489

Zalo: 039*-***-***

Contact this candidate