Customer Service Administrative Support
Resume:
Cristina Wagner
Katy, TX *****
**********@*****.***
Professional Summary
Detail-oriented and highly motivated administrative and customer service professional with over 15 years of experience across office administration, healthcare, dispatching, and retail. Adept at multitasking, problem-solving, and managing time-sensitive operations with professionalism. Seeking a remote opportunity that allows flexibility while leveraging my skills in customer service, scheduling, and administrative support.
Core Skills
- Customer Service & Sales
- Administrative Support
- Insurance Verification & Medical Terminology
- Microsoft Office & Data Entry
- Dispatch Coordination
- Calendar & Appointment Management
- Retail Operations & POS Systems
- Communication & Interpersonal Skills
- Kinnser & Medisoft Software
Professional Experience
Front End Associate - Lead
Specs Wine, Spirits & Finer Foods Katy, TX
Nov 2019 Present
- Delivered top-tier customer service and assisted with retail transactions including e-commerce and wholesale.
- Maintained professional demeanor while supporting front-end operations and supervising team tasks.
Owner / Housekeeper
Cristinas Cleaning Services Katy, TX
Jan 2015 Present
- Provided deep residential cleaning services with a focus on quality and client satisfaction.
- Managed client scheduling and operational logistics independently. Customer Service Dispatch / Administrative Assistant Hospice Source Houston, TX
Jan 2010 Aug 2013
- Scheduled staff appointments, coordinated deliveries with drivers, and managed timecards and training documentation.
- Communicated with hospice facilities and families; proofread and maintained accurate records of all documentation.
Staffing Coordinator / Front Office Manager
Berry Healthcare Houston, TX
Oct 2009 Jul 2011
- Managed credentialing, insurance verification, and administrative office duties.
- Handled multi-line phones, vendor communication, and scheduling for consultants and patients. General Administrative Clerk
Creditia Houston, TX
Oct 2005 Jun 2006
- Maintained filing systems, handled data entry, and performed front office duties including verifying insurance and nurse credentials.
Intake Counselor
Harris County Hospital District Houston, TX
Oct 2001 Jul 2004
- Supported intake processing, managed patient data and credentials, and ensured accuracy of insurance documentation.
Education
Associate Degree in Information Technology
Ultimate Medical Academy Aug 2012
Additional Coursework Ashford University Aug 2011 Jan 2012 Certifications
- Drivers License
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