Customer Service Call Center

Michael Dixon

**** ** **** ****, *** ***D Gainesville, FL 32608 352-***-**** *****.********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by call center experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Communication Platforms – Zoom, Google Meet, MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 45 WPM with 10-key data entry skills.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

WORK EXPERIENCE

Danna Logistics, LLC Amazon – Gainesville, FL 09/2023 – Present

Delivery Driver

Load packages into truck and pay close attention to detail to ensure compliance with established procedures.

Operate company vehicle and provide courteous and efficient delivery and pick up of packages.

Provide highest level of customer service by meeting deadlines and communicating in a professional manner.

Work effectively in a fast-paced, high demand environment.

Global Tel Link (GTL) – Gainesville, FL 04/2020 – 09/2023

Ambassador Representative / Customer Service – Hybrid Call Center

Served as initial contact, answered inbound calls, and responded to customer inquiries.

Prioritized service calls, performed basic maintenance tasks, troubleshot devices, installed hardware, administered kiosk services and collections, prepared bank deposits, and provided technical support.

Entered customer account data, accepted payments, and communicated in a clear and concise manner.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Vector Marketing – Clearwater, FL 03/2015 – 04/2020

Customer Service Representative – Call Center

Interacted with customers via inbound calls to answer inquiries about healthcare products.

Upsold products, documented call activities, and paid close attention to detail.

Managed billing system, provided information about products and services, and promoted marketing campaigns.

Handled difficult problems and avoided escalation wherever possible.

Contact this candidate