Digital Marketing Quality Analyst

Vijay Kumar Phone: 614-***-****

** ***** ** ***** ** Experience

Extensive experience in Content Management WCM AEM 6.3, Salesforce CRM,Guidewire, Manual Functional Author, Tester and Quality Analyst with emphasis on requirement management, client interaction and software testing for client server and web-based applications

PROJECT HISTORY

1password (end client) May 2023 to Date

CMS Author

Worked on Contentful cms application with Digital Marketing team implementing new strategies and process for Authoring, testing, and validating the content, functional and global translations.

Developed Process for contentful content modeling.

Participated in sprint planning, design review and marketing strategies meetings.

Authored various entries and managed workflows.

Authored new pages/ component and nested components.

Authored forms and validate the workflows.

Authored data event.

Authored the pages, on demand webinars as per the design (FIGMA).

Worked on migration of the old cms to contentful cms.

Worked on the reference and reusable components.

Validating on iOS and Android Mobile Testing.

Authored the global translations of all the web application pages.

Worked on releasing process.

Created Notion document for Authoring standardization.

Used Smartling for global translations.

Uploaded the assets in Media and reused for various pages.

Environments: Agile, Contentful, FIGMA,Mac OS,Windows, AWS, Chrome, Firefox, Safari, IE 8-11, mobile testing, Notion, Monday,API, Smartling.

HCL (Dropbox end client) Feb 2021 to March 2023

UAT Lead

Worked in marketing with Adobe partner for AEM QA, UAT for validating the content and validating the functional and global translations.

Adobe AEM/CQ testers/CMS

Strong AEM Authoring using templets, components, and assets.

Tested multi sites managements

Authoring all pages. authoring forms for business applications.

Validate workflows, Tags, templets and components

Validating on iOS and Android Mobile Testing.

Authored PDF, HTML and Adaptive forms.

Testing the global translations of all the web application pages.

Good hands-on experience with author and publisher instances.

Collaborate with Brand, design, and digital copy for Authoring and publishing.

JIRA, Defect reporting, test case preparation

Validate DAM and all assets rendering on all OS and mobile devises

Experience in validating Adobe Campaign and emailing

Worked on content fragments and experience fragments

Understanding the testing scope and create test scenarios for the testing needs

Possess good communication skills, directly interfacing with clients IT and Business teams

Discuss business scenarios talk business language with pros cons of each variation

Work as an independent contributor to the UAT team

Experience in Web application testing

Environments: Agile, AEM 6.2,6.3, 6.4, Digamma Oswaldo’s, AWS, Chrome, Firefox, Safari, IE 8-11, mobile testing, Adobe Campaign, Authoring forms, Adobe target, Marketo form, Java Script, HTML, bowser stack, Smartling, conditional plans, Stormcrow

LogicTree IT Solutions Sep 2019 Dec 2020

Lead Mobile App Quality Analyst

LogicTree IT Solutions, Inc. is a U.S. based software engineering firm that develops cost-effective mobile apps. Mobile apps are published on Android and Apple platforms. With nearly 20 years of experience in the IT industry and over 7 years in creating mobile apps, the expertise of the LogicTree IT team spans the entire range of IT development from conception to implementation.

Responsibilities: Tested native, web and hybrid application.

Process improvement of the QA practice

Analyses the requirement, set priorities, created test cases and script, Executed and logged defects.

Authored pages and validating the form on IOS, Android and web.

Creating forms and validating the compatibility on mobile devices.

Testing push notification

Tested the EDI (electronic data interchange) for documents data.

Tested the form response and app response.

Validated the migration of the content on Apps.

Validating download, installation, and update of the app from Apple store and play store.

Tested the QR code functionality.

Used simulator and emulator and real devices for mobile testing.

Tested In app purchase

Performed compatibility testing of 3G,4G, and WIFI

Environments: Agile, .Net, IOS, Android, MAC,Windows, HTML, JIRA

ICI Digital Raleigh NC Sep 2017 Dec 2018

Quality Analyst

iCiDIGITAL an Adobe partner for AEM is an industry-leading digital agency that creates, delivers, and optimizes customer experiences at scale. Leveraging expertise in digital experience, insights from data-driven strategies and experience in building adaptive systems across marketing cloud technologies, iCiDIGITAL is an innovative and trusted partner for enterprise organizations. It’s my privilege I could work with clients namely AICPA, Food Lion, Domtar, Campbells, Renesas and nVent

Responsibilities:

formulated the test plan and created a test process to improve the QA process

Interacted with business analyst, Developer, and stake holder to handle the issues effectively.

Analyses the requirement, set priorities, created test cases and script, Executed and logged defects.

Tested the Authoring experience for all new AEM components.

Authoring pages using components, assets, and templets.

Analyzing the user stories, creating test cases, Executing the test scripts.

Performed ADA compatibility testing.

Worked DAM Migration.

Authored various component and validate the same in the Publish and dispatcher view.

conducted Regional and Localization test

Validated salesforce Workflows, validation process and assignment rules.

Tested salesforce standard objects, out of the box, web to lead generation.

Performing Cross browser, mobile and tablet compatibility testing.

Tested Salesforce Roles, profiles access.

Tested Salesforce Account, Leads, opportunities tabs.

Tested various component like Hero, ITL, CTA, Header, Footer, Configuration Pages etc.

Environments: Agile, AEM 6.2,6.3, 6.4, Mac OS X Yosemite, Salesforce CRM, Maven, Chrome, Firefox, Safari, IE 8-11, mobile testing, PIM, SOLR, Java Script, HTML, Tablets, PostMan.

American Family insurance, (End client) Madison WI July 2016 till Aug 2017

QA Lead Consultant

American Family Insurance is the right mix of American Family's auto, home, life, business, health, and farm & ranch insurance, as well as retirement products. This project involves Testing of FileNet which is used by Guidewire policy Center, Claim Center and 14 other applications.

Responsibilities:

Analyzed Business Requirements document for developing Test Plan, Test Cases and providing the Test Estimations per session and prioritize the Test Cases

Implemented QA methodologies, strategies, and plans in all stages of SDLC

Involved in Updating Use cases and Preparation of Test scenarios

Performed negative and positive testing for the application

Played significant role in System testing, Workflow Integration testing (WIT), regression testing and involved in User Acceptance Testing (UAT) Sessions and EDI app.

Assigning, Validating, Monitoring the offshore team.

Performed GUI, Functionality, Security, Positive and Negative testing

Written test scenarios and detailed test cases

Participated in all the meetings to discuss Defects and like scenarios=

Work on Salesforce Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.

Testing Salesforce forms and form responses.

Created and executed manual test cases using Quality Center. Documented the test cases and created the requirement traceability matrix to demonstrate the test coverage

Testing the workflow of Guidewire Policy Center

Validate the Sales force leads

Defect Tracking and Defect Report Generation are prepared using Quality Center 11

Environment: HP Mercury Quality Center, JIRA, SOAP, Guidewire policy center, Salesforce cloud, SQL, Visual Basic, MS Office, Agile, SharePoint, JIRA, MTM.

Health Stream Inc. (End client) Nashville TN Sep 2015 June 2016

Sr.QA Lead

Health Stream provides Internet-based learning and research solutions for healthcare organizations. This project involves working with project stakeholders and cross functional Business SMEs to understand the business requirements and functional specification, develop the testing strategy and execute test cases in agile methodology ensuring the product meet the business requirements.

Responsibilities:

• Working on Agile methodology. Participated and coordinated daily stand-up meetings for Agile.

Writing and executing User Stories.

• Preparing Test Strategy, Test Plan, Testing Estimates, and Timelines along with Team lead.

• Involved in implementation of Test Strategy

• Responsible for running test cases and posting defects

• Using Selenium Web Driver designed test cases and design Data driven Framework.

• Preparing and documenting the test conditions and test cases

• Responsible for Functionality testing and regression testing

• Writing high quality test cases for finding hidden defects using techniques boundary value analysis, looping, code statement coverage, equivalence partitioning and impact analysis coverage.

• Have Written Test cases both for Web based and Windows based applications

• Review of the test cases written for unit and integration level.

• Developed complex SQL queries during End-to-End testing stage.

• Responsible for running test cases and posting defects.

Environment and Tools: Agile, PL/SQL, API, Oracle11, .Net, ALM11.0, .NET, Mingel, SharePoint, sales Force, Windows, Unix.

Volkswagen Credit Inc., (End client) Libertyville, IL Jan 2014 – Sep 2015

Sr.QA Analyst

A leader in the credit and funding of high technology vehicle products for industrial, commercial, and consumer markets.

Responsibilities:

Analyzed Software Requirements documents and Business Requirements documents to get a better understanding of the system on both a technical and business perspective.

Involved in Preparing the Test Strategy Document, Test Estimation, Test Scenarios, Test Cases, Test Environment, Test Execution, Test Execution Report, Traceability matrix for all modules

Developed test cases in excel and uploaded them into QC

Tested the ACH, SWIFT for transfer of fuds.

Performed GUI, positive, negative, data driven, smoke, functional, integration, regression, end-to-end and fail over testing Conducted functional regression testing for each build using QTP

Conducted test case review meetings and documented, and periodically updated the QA test plan, process, and procedures

Tested compatibility of application with Internet Explorer, Netscape Navigator

Developed QTP data driven testing framework to improve the test coverage and test execution for positive and negative testing

Reviewed project artifacts, analyzed requirements, provided daily status report that includes testing metrics, test logs and test summary reports

Worked in an agile software development environment and attended daily scrum and sprint analysis meeting

Participated in Daily stand up, Weekly QA status meetings and coordinated with the Developers and Testers to resolve and close defects

Involved in Preparing the Status Reports Every Week, which includes Revision History, test case status, metrics, QA Issues and Defects

Interacted with developers to get an ETA on defects status daily

Participated in UAT Testing with the users

Involved in moving all the Test Cases for all modules and Reporting from Microsoft Excel in to Quality Center

Porting of Requirements, Test Conditions, execution of scripts, analysis of results and graphs, bugs /issues tracking, and management done through Quality Center.

Environment: Manual, Quality Center, MQ Series, XML, Autosys, IE, VB.NET, ASP.NET, Oracle, MS Word, MS Excel, and Windows 2000

State Auto Insurance, (End client) Columbus, OH Jun 2012 – Dec 2013

Lead QA Analyst

The State Auto Group is rated A (Excellent) by the A.M. Best Company and consists of State Automobile Mutual, State Auto Property & Casualty, State Auto Ohio, State Auto Wisconsin

Responsibilities:

Analyzed Use Cases and Business Specification Documents (BSD) on the following functionalities including Create/Report a Claim, Search Claim, Check status of Claim on-line by using Claims Transformation program.

Working with Software Configuration Management (SCM) team of Claim Center from Guidewire which provides flexible core systems that enable you to deliver insurance the way system suite spans the entire property/casualty (P/C) insurance lifecycle-underwriting, billing, claims, and reinsurance management.

Communicated defects to developers and log bugs encountered in Quality Center during test execution phase, create defect tickets, and followed-up with appropriate developers until all issues were resolved.

Performed functional, negative, regression and smoke tests on enhancements to the web application.

Mapped requirements with Test Cases in Quality Center and executed them reporting a pass or fail status.

Exported Test Requirements and Test Cases from Excel and Word to Quality Center.

Performed the backend testing to ensure data consistency on frontend by writing and executing enterprise level complex SQL statements against oracle database using TOAD

Managed, Documented and Controlled all the test cases, test scripts and test results using Quality Center

Provided QC generated test execution result status in MS Excel

Participated in Daily stand up, Weekly QA status meetings and coordinated with the Developers and Testers to resolve and close defects.

Environments: QTP, QC, DB2, Mainframes, SharePoint, MS-Excel, SQL, Guidewire Claim center,Windows’s,.Net

Citi Group, (End client) Columbus, OH Sep 2009 – Jul 2012

Lead QA Tester

Citi Group is comprised of diverse financial services globally Its clients are top corporations, financial institutions, and governments in countries around the world dealing in Fund Accounting, ETF, Portfolio management, SunGard, Envoy, ETF, and Custody.

Responsibilities:

Understanding the requirements and business flow of the requirement document

Prepared and Executed test Plans, test Cases and test Procedures using BRD and FRD prepared

Wrote SQL queries to perform test cases validation against back-end Oracle and SQL Server database by retrieving the data from the tables

Performed smoke, functional, black box, integration, regression, compatibility and end-to-end testing

Tested application on multiple application servers like Web Logic Application server and Web Sphere application server.

Worked on Fund transfer using SWIFT

Tested Mobile digital applications by validated the functionality test cases against the functional specifications

Quarrying the data from and validating from MF to Infocenter.

Performed GUI, positive, negative, data driven functional end to end and fail over testing.

Created and enhanced function test scripts using Quick Test Professional (QTP) to automate the application and test the End-to-End Functionality.

Ensured traceability of test cases back to project requirements and participated in walk through of test cases

Planned and reviewed the UAT test cases.

Conducted security penetration and tested the application.

Conducted UAT Testing.

Performed Regression and Navigation testing of the Mortgage application.

Reported the bugs, Email notifications to the developers using the QC.

Tested the connectivity between ETF and SunGard (InvestOne)

Reported and coordinated in retest of the defects.

Environments: Quality Center, ACH, SharePoint, POS, Oracle, ETL- Data Warehouse, Load Runner, .NET, SOAP, (Solaris), FIX protocol, Web Logic Application server, Web Sphere application server, Control M, Autosys, MS Word, MS Excel, Windows XP.

TECHNICAL SKILLS

Testing Tools : QTP, Quality Centre, Load Runner, AEM,Win Runner, Test Director, Soap UI ((Web Services Automation), Salesforce CRM,WCM

Bug Tracking Tools : JIRA, QC, BugZilla

Database : Oracle 10g, SQL Server 2008, DB2, MS Access

Web Technology : HTML, XML, CSS, AEM, contentful.

Operating System : Windows, Linux, UNIX

SDLC Methodologies : Waterfall, Agile (Scrum), V-Model and RUP methodologies

Other Tools : MS-Office, MS-PowerPoint, and MS-Excel

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