Customer Service Data Entry

Septima Strickland

Email: ********@*****.***

Phone: 608-***-****

Location: Wisconsin

Professional Summary

Detail-oriented and highly organized administrative professional with extensive experience supporting legal and financial operations. Demonstrated ability to manage court records, facilitate communications, and uphold confidentiality in high-volume environments. Proven track record of accuracy, efficiency, and integrity, with strong understanding of court procedures and customer service excellence.

Core Competencies

●Court Documentation & Filing

●Legal Terminology & Procedures

●Data Entry & Records Management

●Scheduling & Docket Preparation

●Confidentiality & Compliance (HIPAA, Court Protocols)

●Customer Service & Front Desk Operations

●MS Office Suite Typing 65+ WPM

●Notary Public Loan Signing Agent

●Bookkeeping & Financial Recordkeeping

Professional Experience

SStrickland Bookkeeping – Owner/Bookkeeper

Wisconsin 2022 – Present

●Provide bookkeeping services for small business clients including ledger reconciliation, invoice generation, payroll support, and tax document preparation.

●Maintain financial confidentiality and ensure proper classification of income and expenses.

●Track client deadlines and maintain accurate filing systems.

●Act as liaison between clients and regulatory agencies during audits and tax reviews.

Licensed Property & Casualty Agent – Policy Services

Wisconsin 2016 – Present

●Assist clients with policy changes, renewals, and claims processing.

●Review legal policy documentation and ensure regulatory compliance.

●Deliver high-quality service in fast-paced environments with attention to detail and record accuracy.

WPS – Health Information Specialist

Wisconsin 2005 – 2010

●Managed confidential patient information, processed claims, and ensured HIPAA compliance.

●Supported administrative operations including data entry, document imaging, and record management.

●Interacted with legal and insurance representatives to verify documentation and resolve discrepancies.

Certifications

●Notary Public – Wisconsin

●Certified Loan Signing Agent (Issued 2022, Expires Aug 2026)

●QuickBooks Online ProAdvisor (Pending/Completed)

●State of Wisconsin P&C Insurance License

Education

Phoenix University Associate of Science, Business Management

Florida 2010

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