Call Center Front Office Data Entry Customer Service Representative
Resume:
MELVINA CHANEY
******@*******.*** 310-***-**** • Lakewood, CA 90712
HIGHLIGHTS OF QUALIFICATIONS
Experienced in call center, front office, hybrid, and law firm environments.
Knowledge of computers; working with Adobe, Excel, QuickBooks, SAP, Zendesk, and other systems.
Strong background in many areas: customer service, data entry, office administration, records maintenance, debt settlement, order processing, and logistics.
PROFESSIONAL EXPERIENCE
ALLEVIATE FINANCIAL SOLUTIONS, Irvine, California
Negotiator (Oct 2024 – May 2025)
Connected with creditors and financial institutions to resolve debt via settlement.
Managed monthly caseloads, email communication, and spreadsheets.
Settled over half a million dollars of debt.
NITTO TIRE USA, Costa Mesa, California
Data Entry Clerk (Mar 2023 – June 2024)
Entered and modified adjustment claim information through EDI processing.
Created credit memos, data lists, and spreadsheets.
Processed warranty claim submissions.
TOOLOTS, INC, Cerritos, California
Customer Service Representative (Dec 2020 – Dec 2022) Responded to customer inquiries and coordinated resolutions with warehouse associates and management.
Aided in logistics claims, order cancellations, and statuses.
Fielded large numbers of inbound messages – emails, Live Chat, and texts. CARPENTER, ZUCKERMAN, & ROWLEY, Beverly Hills, California Call Center Representative (Nov 2019 – Mar 2020)
Answered - high volume of inbound calls and inquiries. VANTAGE ACCEPTANCE, Woodland Hills, California
Negotiator Administrator (Sept 2017 – Sept 2019)
Assisted negotiators to facilitate debt settlement agreements between clients and their creditors.
Analyzed submitted settlements and accurately noted updates for all departments to determine file status.
Calendared and processed payments with attorney’s offices and creditors on approved settlements. EDUCATION
Riverside City College, Riverside, California
Executive Office Professional.
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