Entry-Level It Support

HTUN MIN ZAW

Buffalo, NY ***** 716-***-**** **********@*****.*** https://www.linkedin.com/in/htunminzaw Professional Summary

Experienced IT professional with a solid background in Database Administration, Software Engineering, and System/Application IT Support. Seeking a challenging role in IT-Services, drawing upon 17+ years of experience in ecommerce and payment service in Singapore and Myanmar. Recognized for strong analytical skills, problem-solving abilities, and proactive work approach. A quick learner, highly organized, and a collaborative team player. Demonstrates strong attention to detail in data analysis and project execution. Skills

Technical Skills: VB.Net; C++; Python; Power BI; ASP; JavaScript; API; MS SQL Server; Oracle; MySQL; LINUX(Redhat); Microsoft software

Professional Qualities: Creativity; trouble-shooting and problem-solving skills; data analysis; product and service expertise; works with minimal supervision; easy to collaborate with; willing to study, learn, create, test, and use new equipment and new technology Relevant Experience

PARTICIPANT GOODSKILLS CAREER BUILDER BUFFALO, NY March 2025

Completed both soft skills and hard skills training aimed to improve professionalism and upskill individuals in the tech industry

Improved tech skills by completing a CompTIA ITF+ Certification prep course PATH TIME TECH SUPPORT CONSULTANT UBIQ PAYMENT SERVICES SINGAPORE May 2024 – Present

Creating and maintaining a comprehensive knowledge base of solutions to payment issues, which can be used by other support staff or clients.

Identifying and suggesting improvements to support payment processes, tools, and documentation

Working with settlement teams to resolve settlement issues and escalating issues when necessary SYSTEM DEVELOPER DCS CARD CENTER PTE LTD SINGAPORE June 2023 – May 2024

Analyzed and defined technical and business requirements throughout the entire project cycle, utilizing Microsoft Project and JIRA for stakeholder meetings

Collaborated with end users throughout the software development process to address inquiries, propose improvements, outline scope, prioritize tasks and provide technological solutions

Established effective communication channels between the client/end users and the development team utilizing Slack, JIRA and Zoom for effective collaboration

Set and communicated work priorities, updates, and emerging issues throughout the development process to reduce delays

Utilized the Agile framework and JIRA software to document user stories and BRD requirements for a software project, consistently updating and managing the product backlog through JIRA software

SENIOR MS SUPPORT ENGINEER (IT INNOVATION PROJECT) DCS CARD CENTER PTE LTD SINGAPORE

June 2021 – May 2024

Investigated production maintenance BAU support resolving 80% of daily application issues

Executed ad hoc tasks, query data jobs, and generated data statistics and reports using excel and MS SQL to drive resolution of issues, subsequently enhancing team efficiency and productivity

Improved operational efficiency by 20% through monitoring, tracking, and resolving system issues using internal development tools

Executed SQL queries to verify data for configuration setups, queries with various conditions, reduction in errors by optimizing system configurations and automating processes through strong analytical, problem-solving and perform project documentation SENIOR MERCHANT SUPPORT EXECUTIVE WIRECARD ASIA HOLDING PTE LTD SINGAPORE Dec 2017 – June 2021

Managed merchant’s implementations using Wirecard API, ensuring timely achievement of merchant deliverables as per agreed milestones

Configured merchant settings with a focus on specific features and various set-ups in payment gateway system, support for setup process

Maintained and recorded service data for tracking purposes using a specific tool/software on a monthly/weekly/daily basic

Maintained proficiency in Excel and other data analytics tools, driving increased efficiency for the company and shared industry insights, best practices and learning with the team and global support community through Zoom and Slack. And created guides, manuals and tutorials for the knowledge base using Confluence platform

Supported new merchants by promptly resolving their issues and conducting UAT and lifecycle troubleshooting using JIRA

Utilized MS SQL for database management, to analyze data, enhanced report generation efficiency by applying SQL skills in database management, query optimization and Crystal Reports for data retrieval

MERCHANTS TECHNICAL SUPPORT ENGINEER WIRECARD ASIA HOLDING PTE LTD SINGAPORE

Oct 2015 – Dec 2017

Facilitated technical integrations and troubleshooting cases customers on payment gateway accounts, utilizing APIs

Managed, monitored, operated, troubleshot, and restored the service

Resolved functional and technical cases aligning with customer metrics, Enhanced customer satisfaction scores; Tracked problem resolution progress and informed stakeholders using ticketing software

Developed REST API calls and gateway hosted solutions, and implemented E-commerce shop plugins

Ensured prompt resolution of software bugs and network connectivity issues by implementing innovative troubleshooting techniques

Ensured efficient management and escalation of customer cases, utilizing a ticketing system and knowledge base tools, with customer satisfaction ratings as the key measure of success Education

BACHELOR OF COMPUTER SCIENCE HONORS - B.C.SC (HONS) UNIVERSITY OF COMPUTER STUDIES MANDALAY, MYANMAR

BACHELOR OF COMPUTER SCIENCE - B.C.SC UNIVERSITY OF COMPUTER STUDIES MANDALAY, MYANMAR

Certifications

COMPTIA ITF+ CERTIFICATION TROCAIRE COLLEGE

PYTHON FOR DATA SCIENCE, AI & DEVELOPMENT CERTIFICATION IBM AND OFFERED THROUGH COURSERA

PYTHON PROJECT FOR DATA ENGINEERING CERTIFICATION IBM AND OFFERED THROUGH COURSERA

POWER BI BUILD REPORT PROJECT CERTIFICATE THROUGH COURSERA

CYBERSAFE CERTIFICATION CERTNEXUS TROCAIRE COLLEGE

MICROSOFT CERTIFIED PROFESSIONAL MICROSOFT CERTIFIED PROFESSIONAL (MCP)

MICROSOFT CERTIFIED APPLICATION DEVELOPER MICROSOFT CERTIFIED PROFESSIONAL (MCAD)

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