Customer Service Front Desk

Michelle Uvieghara

New York, NY ***** 727-***-****

*******@***.*** ***************@*****.***

EDUCATION

New York University

Pre-Med Track, Biology Major, Minor in Sociology May 2025

Notable Achievements: Academic Achievement Program Events Committee Chair(On-Campus Job), W.E.S.T- Women of Excellence, Strength & Tenacity- Vice President Student-Athletes In Healthcare-Vice President, College of Arts & Sciences Student Achievement Scholar, NYU Track & Field -MVP Indoor Track 2021-2022, 2024 MLK Athletic Award, 2025 Academic Achievement Program: Community Impact Award

WORK EXPERIENCE

Hospital of Special Surgeries, New York, NY Oct 2024 Present

Volunteer

•Assist patients and visitors by providing information, escorting them to departments, and ensuring a welcoming and supportive environment.

•Support hospital staff with non-clinical tasks, such as organizing supplies, preparing materials, and maintaining cleanliness in communal areas.

•Engage patients in activities and conversations to enhance their emotional well-being and reduce feelings of isolation during their hospital stay.

BioBus, New York, NY Feb 2023 Present

College Volunteer

•Supervised lab interactive programs with 20-25 children, creating a fun and effective environment for learning and investigation

•Promoted and introduced various activities such as using a microscope, identifying plant species, staining cells, and collecting samples from the enviroment...ect

•Assisted professional scientists and group leaders with demonstrations and setups

•Recognized as Featured Biobus Volunteer for the 2nd Quarter of 2024

Private, New York, NY Sept 2024 Nov 2024

Care Aid

•Provide personalized care and support to a child with disabilities, including assistance with daily activities, administering prescribed medications, personal hygiene needs.

•Fostered a safe and engaging environment, employing adaptive communication strategies and therapeutic activities to enhance the child's well-being and independence.

•Maintained proper documentation and communication with caregivers about the child’s day to day activity and care.

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Personal Trainer, New York, NY Aug 2023 Jan 2024

•Evaluated clients' current fitness level and physical ability, personal goals, and skills.

•Developed personalized training programs for clients to follow

•Monitor clients' progress and create meals plans aligned with personal goals

•Assisted clients with execution of exercises and recovery positions/activity

Family Medicine (Dr. Shacara Wilson) St. Petersburg, Fl Aug 2023

Externship/Shadowing

•Gained valuable knowledge about the experience as a Family Medicine Physician

•Identified and documented unique methods to communicate with patients, utilizing diagrams and anatomical models

•Observed consultations between healthcare professionals of various disciplines e.g. Respiratory Therapist, Dietician

•Observed Clinic vs Hospital medical care

Dunedin Care Center, Dunedin, FL (432) June 2022 Aug 2022

Medical Receptionist/Assistant

•Managed front desk operations for a nursing care facility

•Successfully handled 40+ patient calls per day and personalized service to ensure patient/client satisfaction, facilitating and scheduling visitation for patients

•Maintained office-wide protocols with visitors in accordance with COVID guidelines and HIPAA standards

•Recorded vital signs & administered EKG tests

•Assisted with transferring, ambulation, and patient requests

Interventional Cardiology (Dr. Ravi Korabathina, Dr. Ruji Sharma) St. Petersburg, Fl June 2022, Aug 2023

Externship/Shadowing

•Learned more about the Cardiology specialty and a focus on interventional procedures

•Gained valuable knowledge on echocardiograms, CT scans and other diagnostic tests

•Identified and documented unique methods to communicate with patients, utilizing diagrams and anatomical models

•Observed consultations between healthcare professionals and the importance of medical collaboration, e.g. Physician & Surgeon

SKILLS & CERTIFICATIONS

Lab & Research:

Biotechnician Assistant Certified (e.g. PCR, Centrifugation, Micro pipetting)

Computer:

IC3- Key Applications

R-Script Proficient

Microsoft Word Certified

PowerPoint & Excel Proficient

Medical & Healthcare:

CPR/Basic Life Support Certified

Electrocardiograph Technician Certified

National Association of Sports Medicine Certified Personal Trainer

Medical/Clinic Office Software Proficient

Customer Service

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