Customer Service Representative
Resume:
johanna jean baptiste
Self-driven customer service Representative with over 5 years of experience in telephone and face to face customer service. Experienced with sales, troubleshooting, tech support and customer care. Maintaining a positive and friendly disposal. EXPERIENCES
BrightBell- Customer Service Representative
Sep. 2022 - July 2023.
Listen to customers concerns, issues and questions. Doing virtual receptionist services. Resolve customers' concerns and answer customers questions to the best ability. Have the chance to leverage my customer service skills to assist customers with their needs by providing support while working from home.
CVS Health- Customer Health Care
May 2020 - June 2022
Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Renew and encourage customers to continue with the program.
Cloud Contact Centre Solution- Customer Representative Feb. 2018 - April 2020
Providing support to customers by providing also helpful information, helping organisations around the world improve their customer experience with a unified suite of omnichannel routing, workforce optimization, analytics, and voice as a service
EDUCATION
HIGH SCHOOL
Miami Edison Senior High School
Oct. 2019 - June 2000
360 SE 12th, Apt 1
Dearfield Beach, FL 33423
*****************@*****.***
SKILLS
. Strong Communication.
. Empathy
. Adaptability
. Decision making
. Consistency
Empathy
LANGUAGES
English, and French,
Speaking and Writing
Johanna Jean Baptiste
Email: **********************@*****.***
Address: 1200 NW 6 AVENUE Miami,FL 33142
Native 360 Interpretation
Responsibility: Provided professional interpretation services For meeting
.Delivered accurate and culturally appropriate written Translation of documents, including medical and
Administrative materials
. Ensured confidentiality and compliance
. Maintain professionalism and cultural sensitivity in all Interactions
English
French
Spanish
Haitian Creole
Native 360 interpretation: English -Spanish
February 2024-December 2024
Phone number
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