Technical Writer Data Entry

Rose Contreras

210-***-**** – **********@*****.***

PROFESSIONAL SUMMARY

Technical Writer with 15+ years of experience in highly technical environments. Skilled in transforming complex technical information into clear, user-friendly documentation. I seek to leverage my writing expertise and technical acumen to transition into a remote data entry position.

TECHNICAL SKILLS

– Troubleshooting and Problem Solving

– Technical Support and Customer Service

– Network Administration and Maintenance

– Operating System Installation and Configuration

– Hardware and Software Installation and Configuration

– Remote Desktop Support

– Active Directory Management

– Firewall and Security Management

– Cybersecurity Documentation (NIST, FISMA, Zero Trust, CIA Triad, HIPAA, GDPR)

– Security Policies, Risk Assessment, Disaster Recovery Plans

– HTML, Markdown, CSS, Python, PHP, JavaScript

– Microsoft Word, Excel, Visio, SharePoint, Visual Studio

– GitHub, DITA, Oxygen XML, MadCap Flare, Adobe Creative Cloud (Captivate, Photoshop, InDesign)

PROFESSIONAL EXPERIENCE

Freelance Technical Writer – Upwork

Rose Communications Mar 2023 – Present

Freelance technical writing for clients of Upwork

Technical Writer at USAA

Apex Systems Inc. Apr - May 2025

Collaborated with cross-functional teams to gather information and ensure the accuracy and completeness of documentation. Analyzed data governance issues and delivered effective data management solutions. Documented business workflows and oversaw data quality processes. Created and maintained data quality metrics, business rules, and interactive dashboards.

Remote Programmer/Writer II – Microsoft Project Bonsai

DISYS Inc. Mar 2022 – Feb 2023

Created and edited API and SDK documentation using HTML and Markdown in MS Azure. Uploaded and maintained documents in GitHub while following Microsoft’s voice and style guidelines. Developed overall content strategy and collaborated with PMs to map customer workflows. Managed customer-facing documentation for Autonomous Systems including Bonsai Connectors. Performed quality control for new features and contributed to UX improvements.

Senior Technical Writer – Capital One Auto Finance

eTeam Inc. Feb 2021 – Mar 2022

Authored API documentation, SOPs, and network architecture documents.

Converted financial policies into accessible content for internal/external users.

Used GitHub to manage version control and collaborative documentation.

Maintained Capital One credit policy binders using HTML and Markdown.

Provided daily updates with calculation dictionaries for team use.

Senior Technical Writer – Capital One Auto Finance

Contract Cybersecurity Technical Writer at Rackspace

Accion Labs Inc. Mar 2022 – Feb 2023

Performed auditing, updating, and maintenance of the Rackspace Confluence One Wiki for the Global Enterprise Security team. Centralized and created online procedure content and templates. Created and maintained an accessible knowledge base used by all members of Rackspace through ServiceNow. Worked with onboarding data, One Wiki processes, MS Word, SharePoint, and PowerShell. Additionally, I wrote the documentation for the Rackspace Cloud deployment and maintenance of over 17 Rackspace cloud servers, daily use of Linux operating system, and Docker containers.

Education & Certifications

Cybersecurity Analyst Bootcamp – QuickStart – Completed March 9, 2025

B.A. Technical Communication – University of Texas, San Antonio In Progress

Additional Certifications:

CompTIA Security+ In Progress

NIST Cybersecurity Framework Training In Progress

Certified Ethical Hacker Planned

Contact this candidate