Support Engineer II

Corey Sackalosky

***************@*****.*** 443-***-**** Washington, D.C.

PROFESSIONAL EXPERIENCE

United States Patent and Trademark Office Sept. 2023 – Present Patent Examiner Alexandria, VA (Remote)

Conducted detailed analysis and evaluation of patent applications in the Artificial Intelligence domain, utilizing specialized technology systems and databases.

Utilized advanced search techniques and databases to conduct thorough prior art searches, demonstrating proficiency in data analysis and information retrieval.

Applied critical thinking and problem-solving skills to assess the novelty and non-obviousness of patent applications, ensuring compliance with legal requirements.

Leveraged knowledge of software and hardware technologies to evaluate patent claims related to computer systems and software innovations.

Alesig Consulting, LLC Mar. 2022 – Sept. 2023

Support Engineer II Fairfax, VA (Remote)

Analyzed business requirements, objectives, and scope to prepare specifications for computer program development.

Resolved complex data processing issues and coordinated with programmers and end-users to implement solutions.

Managed end-user support requests via ServiceNow and Jira, ensuring timely resolution and maintaining detailed documentation.

Utilized SSH to monitor data pickup/load progress on state servers in a UNIX environment using PuTTY and isql commands.

Conducted manual data pickups and troubleshooting for reports failing to load into the Department of Labor national database.

Performed database queries using InformixSQL for report analysis, ticket management, and system maintenance tasks.

EDUCATION

University of Maryland May 2021

B.S., Computer Engineering, Minor in Astronomy College Park, MD

College Park Scholars Living and Learning Program SKILLS

Technical Skills: C, Informix SQL, Java, JavaScript, Shell/Bash Scripting, HTML, CSS, MATLAB, MySQL, PostgreSQL, ServiceNow, Jira, PuTTY, isql, Data Analysis Operating Systems: Windows 7/8/10/11, macOS, UNIX/Linux Tools & Technologies: GitHub, GitLab, DBVisualizer, Red Hat Developer Studio, Microsoft Office Suite, WinSCP

Hardware Knowledge: Built multiple custom computer systems (CPUs, GPUs, RAM, SSDs), familiarity with computer peripherals, Experience with custom keyboard builds Certifications: CompTIA A+ Certification (In Progress) Non-Technical Skills: Excellent oral and written communication, customer service, flexibility, strong work ethic, enthusiasm, willingness to learn, Problem-solving, Team Collaboration, Attention to Detail, Time Management, Adaptability, Critical Thinking, Decision Making

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