Customer Service Administrative Assistant
Resume:
Eboni Faythe Ford CINHC
**** ******** *****- ***** ***
East Point, GA 30344
*****************@*****.***
Qualifications:
Over 30 years experience in customer service, Serve Safe Certification, with communication skills and ability to organize and increase revenue by suggestive marketing strategies 60 wpm, Microsoft literate, Pinnacle POS system, TAM Integrated POS system, QuickBooks, Adobe WORK EXPERIENCE:
Sprouts Farmers Market LLC- Atlanta, GA
October 2023-present
Vitamin/HBA Clerk
Performing and maintaining daily operational functions of vitamin and supplement department, including but not limited to quality sales and exceptional customer service, advising customers on the various benefits of vitamins, homeopathic formulas, and various beauty products to maintain overall health and wellbeing
Vann Jernigans-Atlanta, GA
November 2022-May 2024
Administrative Assistant/Bookkeeper
Performing and maintaining daily operational functions of floral shop, including but not limited to quality sales and exceptional customer service, advising customers on benefits of floral arrangements for various occasions, confirming appointments for floral designers, ordering supplies, maintenance of flowers, dish gardens, plants, and seasonal displays, bookkeeping of sales, preparing weekly work schedule for employees Flower Girl Apothecary Co- Atlanta, GA
January 2020-present
Certified Integrative Nutrition Health Coach/Alkhemist/Ethnobotanist Founder and Principal Director of health coaching and consulting services company specializing in Wholistic plant based education, including gardening techniques, food preparation, "green" chemical free product making, and aromatherapy for cleansing and detoxification Atlanta Botanical Gardens - Atlanta, GA
January 2018-October 2021
Giftshop Team Lead/Children Docent/Général Essential Maintenance/Discovery Volunteer Provide quality customer service, open and closing procedures depending upon scheduled shift, train new employees, perform daily duties, including but not limited to restocking, merchandising, inventory management and loss prevention, data entry of purchase orders, register processing, etc; demonstrate tours of gardens for class exploration and research, maintenance and upkeep of edible garden, transplanting during seasonal changes; assist with different locations throughout the garden for special events Good Nutrition – Atlanta, GA
April 2014 – September 2016
Supplement Sales/Health Coach
Performing and maintaining daily operational functions of vitamin and supplement store. Including quality sales and exceptional customer service, advising customers on the various benefits of vitamins, homeopathic formulas, and various supplements to maintain overall health and wellbeing
Return to Eden Organic Grocery - Atlanta, GA
January 2013 – April 2014
Shift Supervisor/Health and Beauty Consultant/Supplement Sales Performing and maintaining daily operational functions of neighborhood health food store. Including quality customer service, herbal, supplement, and beauty sales, training new employees, providing marketing initiatives to increase sales Tribond LLC - Marietta, GA
February 2011 – January 2013
Site Manager
Upholding and maintaining daily operational functions for commercial and residential maintenance service; scheduling, payroll, hiring, employee assessments and commendations, ordering inventory and supplies, and providing marketing initiatives to increase sales EVOS Restaurant - Atlanta, GA
October 2009 – April 2011
General Manager
Upholding and maintaining the daily operational functions of health conscious restaurant, including, providing exceptional customer service, scheduling, payroll, performing change orders to par tills and make bank deposits, hiring, employee assessments and commendations, ordering inventory and supplies, providing marketing initiatives to increase sales, perform community outreach through events and festivals
Whole Foods Market - Atlanta, GA
November 2004 – December 2009
Customer Service/Juice and Coffee Bar
Provided quality customer service, prepared and served the full range of beverages: Fruit, vegetable, coffee, smoothies, herbal supplement additives, and wheatgrass Endenu Restaurant Atlanta, GA
January 2002-July 2004
Server/Hostess
Performed hosting and serving responsibilities, including opening and closing procedures; promoted for various afterhours events; provided quality customer service for lunch and dinner as well as reserved gatherings, including business mtgs., birthday parties, anniversaries, etc. Herb Shop Café - Atlanta, GA
January 1998 – December 2002
Assistant Manager
Provided quality customer service, prepared and served the full range of fruit, vegetable, smoothies, coffee, herbal supplement additives, wheatgrass, teas, vegetarian cuisine. Responsible for ordering inventory, supplies, while providing marketing initiatives through community outreach events and festivals
EDUCATION:
Clark Atlanta University
Mass Media Arts 1995-1998
Institute for Integrative Nutrition
Health and Wellness Coaching 2014-2015
Life University
Essential Oils Coaching 2018-2019
References provided upon request
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