Help Desk Risk Management
Resume:
Dave Darling
IS Support Mgr/Sr System
Administrator
Contact
Bloomington, MN 55431
********@*****.***
Summary
Proven track record of providing superior support for Fortune 100 companies.
For the last 20 years have consistently closed more incidents than any other tech at four different companies.
Provided primary support for 1500+ employee workstations and 20 certified production workstations ensuring clients had access to first in class service.
Documented processes and maintenance tasks to ensure compliance with regulations and to ensure consistency
Documented, coordinated, and executed DRP.
Executed the systems and workstation integration of two different companies during mergers.
Certifications
Comp TIA A+
Comp TIA Network+
Dell (Expired)
MCSE (Expired)
CompTIA Security+ (Expired)
Experience
Jan 2021-April 2025
IS Support Manager/SrSysAdmin • Lunds & Byerlys
Managed a small team of 11
Proactive Risk management to meet Cybersecurity requirements Administer SCCM/InTune/Tanium for endpoints POS/VDI/PCs Wrote and enforced policies to meet SLA.
Ran the P1 bridges when emergencies occurred.
Worked with vendors writing POs and receiving Invoices Sept 2016 – Jan 2021
SysAdmin/Desktop/Help Desk • Pomeroy/Stryker/Entellus Medical Entellus was acquired Stryker 2/18
Stryker outsourced their IT to Pomeroy in 2/19
Planned, implemented, and maintain local virtual servers Consistently meet and exceed SLA in ITIL environment Maintaining legacy systems (QAD/WaveMark/Solidworks/Fishbowl) Administer AD/O365/Meraki/JAMF/VSphere/Many others Break/Fix
Was initially brought in as help desk contractor but was hired and promoted
Documenting processes to create a KB
Scheduling and running PM Tasks
August 2008 – August 2016
Desktop/Break Fix • Land O Lakes
Level III Support 6000 PC and 10,000 users
Assisted remote users using Windows Remote Assistance, Go To Assist, VNC, and RDP
Documented my work and create knowledge base articles in ITSM Accessed Cisco switches to set ports on correct Vlan using Reflections and Putty
Put PCs and users in correct groups using RSAT.
Customized build for productions PCs using MDK
Created Citrix environments for legacy applications Physically repaired desktops, laptops, printers, and servers Ran training workshops for small groups
Project work in many areas
On call when needed
Key Skills
Diagnostics
Customer Service
Time Management
Adaptability
Systems Administration
Process Design
Project Management
Security
Network
Tech Skills
Microsoft: O365/Azure/AD/SCCM/Exchange/Servers/Desktop OS/Group Policy/SQL/RSAT
Support: ITSM/Service-Now/Manage Engine/SolarWinds Web/Zoho/Zendesk/Meraki/Jamf/Dameware/Tanium
Virtualization: VMware/Citrix/VDI/Hyper-V
Backup: Veeam/Acronis/Druva/Solarwinds/Zerto
Antivirus: Symantec/McAfee/Sophos/Cisco Endpoint
Networking: Putty/FTP/Solarwinds/Wireshark/Nmap/
References on Demand
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