Customer service representative

Irvin Tremaynne Dymonne Carter

**/**/****

***************@*****.***

713-***-****

Objective: To obtain a position with a company that encourages development and growth. Software: Epic, Fazal, Facets, Agent Portal, Crm Salesforce, Rx Enroll and Microsoft Office Suite.

Education:

MacArthur Senior High School

Experience:

Capgemini

09/2024

Data Entry Specialist Work from Home

• Process Medicare enrollment applications, Using Fazal, Facets, Agent Portal and Ema systems.

• Make outbound calls when necessary to obtain enrollment information when needed.

• Review the application and ensure that important information isn’t missing.

• Research systems to find missing information from an application and input Necessary Information onto the application to submit an application for approval. Inovalon

12/2023-07/2024

Customer Service Representative

• Outbound call center Work from Home

• Making calls to Medicare members to schedule appointments for in home visits with a nurse practitioner.

• Utilized a script to help schedule appointments Per insurance benefits plan.

• Utilized Microsoft Teams for daily huddles and Outlook for policy and procedure updates.

• Handled approximately 25-50 scheduled appointments per shift. Conduent

12/2019- 10/2023

Customer Service Representative

• Inbound call center Work from home

• Processing prescription refills for maintenance medications for Humana Medicare members.

• Using Crm Software and RxEnroll

• Utilized Microsoft Teams for Daily team meetings, Used Microsoft Outlook for company emails for policy and procedure updates. Handled approximately 25-30 calls per shift. Kelsey-Seybold

04/2008- 07/2019

Customer Service Representative

• Inbound Call Center (On-Site)

• Schedule appointments for clinics patient’s using Epic enrollment portal.

• Verified members medical insurance was current and updated.

• Triaged patients with emergency health concerns, before transferring to registered nursing staff.

• After clinic hours used Epic system to page On call Doctors for Hospital calls and patient emergency care.

References Upon Request

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