Talent Development Human Resource

Heather L. Clark, PCC

313-***-**** email: *******.******@*****.***

SKILLS SUMMARY

Learning, Training and Talent Development professional over eleven years

Strong negotiation and conflict management skills

Superior facilitation skills – plant floor to C suite

Implemented Learning Management Systems (LMS) for 5,000 employees

Fifteen years Recruiting experience

ICF Certified PCC Coach 2019

Certified in multiple assessments: Korn Ferry 360, Wiley Everything DiSC, StrengthsFinder 2.0

Leadership experience

PROFESSIONAL EXPERIENCE

Manager Learning & Talent Development

ThyssenKrupp Materials NA

Southfield, Michigan

2013 - 2024

Certified facilitator: Wiley Everything DiSC. Korn Ferry 360, StrengthsFinder 2.0

Designed and executed ThyssenKrupp Material NA Internship Program

Facilitated multiple development programs - from Sales Talent to Supply Chain Hi Po talent

Coached Sales Talent professionals (ICF Certified through New Ventures West)

Facilitated virtual and in person business and leadership workshops and focus groups

Coached leaders and executive on employee performance and relations

Negotiated and partnered with external business consultants for unique HR programs

Human Resource Business Partner

ThyssenKrupp Materials NA

Southfield, Michigan

2005-2012

Provided full range of HR support to three business sectors – multiple sites, over 500 employees

Addressed and resolved employee relations issues avoiding litigation

Performance Management review process training and execution

Coached leaders with problem performance and employee development activities

Consulted with tk Global HR Business Partners to leverage programs and create best practices globally

Designed and Managed TK Internship Program resulting in 70% permanent placement

HR Project Manager

ThyssenKrupp Materials NA

Detroit, Michigan

2002-2004

Executed Employee Survey rollout for five tk Divisions over 2,000 fulltime employees

Rolled out results to HR Business Parter for Divisional presentation and task force

Increased overall employee participation rate over 70%.

Human Resource Recruiter and Trainer

EDS (Electronic Data Systems)

Troy/Southfield, Michigan

Organized and facilitated leadership training, recruiting events, and established key campus relationships

April 1995 – June 2002

Trainer – 1998 - 2002

Senior Recruiter – 1996 -1998

Recruiter – 1994-1996

Phone Screener -1992-1994

EDUCATION:

Central Michigan University – Master’s degree - Human Resource Administration

Mt. Pleasant, Michigan

Albion College – B.A. Psychology

Albion, Michigan

CERTIFICATIONS:

Professional Coaching Certification (PCC) – International Coaching Federation New Ventures West

Wiley Everything DiSC – Certified 2019

Consultative Selling Certificate – ATD 2022

Korn Ferry 360 - 2018

Predictive Index -2024

VOLUNTEER ACTIVITIES:

Career Coaching - Walsh College

Tutoring – mentored and tutored Detroit students

Habitat for Humanity

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