Accounts Payable Receivable
Resume:
Tiffany Server
Fort Worth, Texas 76116 **************@*****.***
Professional Summary
Success as a financial professional with over ten years of diversified experience researching discrepancies, reconciling outstanding items, and analyzing process functionality. Experienced in streamlining procedures while maintaining operational excellence and audit requirements. Competencies include:
Research Accounts Payable Reconciliation
Accounts Receivable Business Personal Property tax Cash Handling Audit Review
Scheduler
Commercial Collection
Authorization
Conflict identification resolution
Benefits Verification
Technical Summary
Windows XP Professional
Davox (Auto Dialer)
Oracle
Typing 45 wpm
Filenet
Epic
Microsoft Applications
RIS
Stellent (IBPM)
Aacer
Professional Experience
Texas Pain Institute, Fort Worth, TX 5/26/2020-Present Patient Access Insurance Coordinator
Adhere to and uphold all applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and applicable healthcare fraud, waste, and abuse laws.
Articulates information in a manner that patients, guarantors, and family members understand so they know what to expect and understand their financial responsibilities. Conducts scheduling and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, and accurately plans plan codes and COB orders. Obtains limited clinical data based on the service required. Corrects and updates all necessary data to ensure timely, accurate bill submission. Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system.
Identifies payor authorization/referral requirements. Provides appropriate documentation and follow-up to physician offices, case management departments, and payors regarding authorization/referral deficiencies. Cooperates with and maintains excellent working relationships with patients, NSPC leadership, providers, staff, and designated external agencies or vendors. Performs written or verbal communication necessary to exchange information with designated contacts and promote working relationships.
Adheres to NSPC organizational policies and procedures for relevant location and job scope. Completes and attends mandatory training and education sessions within approved organizational guidelines and timeframes.
Performs other duties as assigned or required.
John Peter Smith Hospital, Fort Worth, TX 6/03/2019 to 5/26/2020 Referral Authorization Specialist (PRN)
Initiate the pre-authorization/pre-determinations for insurance to get verified and processed correctly. I communicated with patients, primary care physicians (PCPs), and specialists regarding standings. I communicated with patients about their estimated out-of-pocket payments. I faxed and emailed the Release of Information (ROI) to providers for appointments. Ability to multi-task, resolve issues independently, and assist others with problems. Complied with federal regulations, including HIPAA provisions. CitiFinancial, Irving, TX
Loss Mitigation Specialist 3/03/2014 to 10/26/2017 Primary responsibility is collections, contacting delinquent accounts (1-180) Negotiates with as many customers as possible to resolve delinquency problems. Uses a computerized system for tracking, information gathering, and troubleshooting. Operate in a goal-oriented environment, achieving individual and responsible for identifying and addressing early and late-stage collections servicing requirements, needs/issues, volumes, timelines, etc., for a portfolio.
CitiMortgage, Irving, TX 9/19/11 to 03/3/2014
Bankruptcy Specialists II & III
Manage bankruptcy portfolios of Chapters 7 and 13 through bankruptcy processes and queue management.
Review incoming documentation for relevance and action. Review bankruptcy plans for feasibility and negotiate with debtor's attorneys to protect CitiMortgage. Work with internal and external customers to come to a resolution of any given problems. Reconcile mortgage accounts after discharge from bankruptcy to determine if release is appropriate. Respond to trustee notice for final cure requests by analyzing mortgage accounts to ensure all payments were received as requested in the bankruptcy.
Receive/initiate calls from/to trustees and attorneys regarding questions/issues with mortgage accounts. Manage work list to ensure proper follow-up on Bankruptcy accounts within compliance with procedures. GE Capital, formerly Citi Capital (GECA), Irving, Texas 1/30/2006 – 6/20/2011 Tax Associate (2007 - 2010)
Prepared property tax returns and tax payments, conducted assessment reviews, prepared refund claims, supported audit/litigation defense requirements, and related reporting/filings for all aspects. Processed assessment reviews, ensuring accuracy and completeness to protect GECA’s position concerning tax appeals and objection deadlines.
Accurate processing of property tax payments, which minimized penalties and interest. I cross-trained within teams to ensure accuracy and completeness in tax-relevant matters. We have created, maintained, and utilized Support Central databases for audit and payment transactions. Kept current on all changes in property tax laws and regulations. We performed timely resolution of all property tax support central cases. I have participated in special projects as assigned by Property Tax Leadership. I have assisted with providing support to outsourced tax service providers. Senior Account Resolution Specialist 2007
Handled collection phone calls inbound and outbound on 60 days past due accounts. Provided problem resolution as necessary, initiating extensions and other alternatives within prescribed guidelines.
I reviewed various collection reports with collection managers to develop a strategy that would aid in the reduction of delinquency.
Collected lease agreement payments from delinquent customers. Streamlined collection process to reduce delinquencies by 45%, which allowed me to win several Monthly team awards.
Personal Property Tax Collector 2006 - 2007
Collected reimbursement of personal property tax on lease agreements. Researched customers’ supporting documents for personal property tax disputes and assisted peers in resolving questions and difficult calls.
Randstad (Interim Assignments), Irving, Texas 2004 - 2006 Commercial Collector / Customer Service - CitiCapital Collected Personal Property Taxes on lease agreements for contracts. Researched supporting documents from Customers and resolved personal property tax disputes. Education
Prairie View A & M University, Prairie View, Texas Business Communication & Education - 55 hours
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