Data Entry Customer Service

CHANTHALA K. SEAR

206-***-**** ******@*******.*** Seattle, WA 98125SUMMARY OF QUALIFICATIONS

Experienced Claims Processor with a strong background in complex claims resolution and customer relations at Premera Blue Cross. Proficient in the Facets System, workflow supervision, and customer service, with additional experience in consumer lending, loan processing, and data entry. Recognized for high accuracy, mentoring team members, and improving operational efficiency.

Key Skills:

Facets System ● Associate retention

Blue Square System ● Workflow Supervision

IBM System ● Mortgage Lending Control System

Express Script System ● Visual Banker

Microsoft Excel ● Automated Credit Application Processing

Microsoft Word ● 10 keys by touch

Customer Relations ● Scripted Networked Application Processor

PROFESSIONAL EXPERIENCE

Premera Blue Cross – Mountlake Terrace, WA

Claims Processor III, BlueCard Home Plan Department 02/2008 – 10/2024

Researched and resolved complex claims accurately and on time, including Medicare, DSHS, subrogation, and large-dollar claims.

Interpreted procedures and policies to ensure compliance and proper resolution.

Washington Mutual Bank – Bellevue, WA

Senior Loan Coordinator Assistant, Wholesale & Retail Departments 01/2007 – 01/2008

Supported loan coordinators in appraisal and flood ordering, employment verification, and preparing condition transmittals.

Managed pipeline by entering data, printing disclosures, and removing canceled/expired files.

Ordered homeowner insurance and cleared loan file conditions in both wholesale and retail environments.

Washington Mutual Bank – Lynnwood, WA

Senior Loan Coordinator, Consumer Loan Processing Center 01/2003 – 12/2006

Reviewed and resubmitted loans for credit decisions, ensuring full compliance.

Resolved complex appraisal, income, and title documentation issues.

Mentored junior team members and supported team leads in resolving escalated loan file issues.

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Bank of America – Seattle, WA

Supervisor, Data Entry / Support / Loan Processing Departments 06/1999 – 12/2002

Supervised data entry team workflow, resolved credit bureau issues, and audited file accuracy.

Handled daily file processing, mail preparation, copier repairs, and fax management.

Reviewed real estate documentation and ensured proper collateral support for lien positions.

Bank of America – Seattle, WA

Application Entry Representative - Loan Processing Departments 02/1990 – 05/1999

Processed loan applications, audited documents, and provided customer service.

Identified financial assets/liabilities and trained new team members.

Assisted in updating department procedure manuals.

Seafirst Bank – Seattle, WA

Registrar Assistant, Bond Trustee Operations 02/1989 – 01/1990

Entered and verified U.S. bond data with high accuracy, improving data integrity.

Seafirst Bank – Seattle, WA

Credit Card Application Processor, Credit Card Department 06/1988 – 01/1989

Processed credit card applications accurately and ensured compliance with regulations.

Pacific Mutual Life Insurance Co. – Bellevue, WA

Word Processing Assistant, Life Insurance Co. 01/1987 – 05/1988

Performed data entry, maintained records, and handled phone communications efficiently.

EDUCATION

Shoreline Community College – Seattle, WA

Associate of Arts Degree in Office Administration – Word Processing

ACCOMPLISHMENTS

Recognized as Employee of the Quarter and Employee of the Department.

Elected to the Training Committee at Bank of America – Brea Loan Center.

Active Diversity and Social Committee Representative.

Volunteer contributor at both Bank of America and Premera Blue Cross.

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