Customer Service Veterinary Receptionist
Resume:
E
Jennifer
Ellsworth
.com
Manteca, CA 95337
SUMMARY
Seasoned, and detail-oriented, Medical and Veterinary receptionist with an extensive background in performing basic clerical tasks to keep the office running smoothly. Organized and meticulous with an outstanding phone demeanor and etiquette, paired with a deep knowledge of medical terminology. An active team player dedicated to helping patients and staff. Continuing to build close patient relationships and always staying up to date on latest medical information through continuing education.
EXPERIENCE
Medical Receptionist
Sonora, CA
Douglas W. Ankrom, M.D./ Jan 2023 to Oct 2024
Greeted and checked in patients, updating patient information in computer system. Verified insurance coverage for appointments and collected co-payments as required. Scheduled patient appointments, verified accuracy of appointment times with providers and called to remind patient of upcoming appointments. Answered incoming calls and voice messages, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assisted with retrieving, scanning and filing of medical records and documents, maintaining accurate electronic files.
Processed referrals for specialist care when requested by physicians or patients. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Delivered high-quality administrative and customer service to sustain patient and timely appointments.
Protected patients by observing strict HIPAA guidelines. Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints. Scheduled tests, lab work or x-rays for patients based on physician orders. Proficient in Parallels/UroChart and Cerner
Veterinary Receptionist
Oakhurst, CA
Oakhurst Veterinary Hospital And Kennels/ Jun 2021 to Jun 2022 Greeted clients and their pets upon arrival at the clinic. Monitored front desk operations to ensure smooth flow of traffic during peak hours. Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
Ensured that all safety protocols were followed while handling animals in the facility. Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
Processed payments from clients including cash, credit cards, and checks. Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Maintained inventory of pet products such as food, treats, toys, collars, leashes. Admitting Clerk
Mariposa, CA
John C Fremont Hospital/ Feb 2020 to Jul 2020
Provided excellent customer service to all customers, including visitors, vendors and employees.
Maintained accurate record of patient demographics and insurance information. Transmitted medical records and other correspondence by mail, e-mail, or fax. Responded quickly to queries from physicians, nurses or other departments in a timely manner.
Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
Complied with HIPAA guidelines when handling confidential patient information at all times.
Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
Verified schedules and arrival times.
Answered telephones and directed calls to appropriate medical or adminstrative staff. Veterinary Receptionist/Assistant
Escalon, CA
Escalon Small Animal Clinic/ Jan 2018 to Nov 2019
Maintained front desk to provide positive first impression. Assisted organizational efforts by filing, entering data and answering phones. Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Greeted clients and their pets upon arrival at the clinic. Ensured that all safety protocols were followed while handling animals in the facility. Ordered office supplies as needed and maintained a clean reception area. EDUCATION AND TRAINING
Associate of Arts: Liberal Arts
Jones County Junior College Aug 1994
Ellisville, MS
Some College (No Degree): Medical Billing And Coding Penn Foster Career School
Scranton, PA
CERTIFICATIONS
Urgent PC Neuromodulation System- August 14, 2023- LABORIE HIPAA Certification-August 18, 2023
TYPING SPEED
59 Gross WPM, 55 Net WPM, 93% Accuracy- November 28, 2022 REFERENCES
References available upon request.
Contact this candidate