Customer Service B C

Shahab Pourfatehian Operations & Safety Associate

Vancouver, B.C. 236-***-**** ********@*****.*** Summary

A reliable, responsible and hard-working individual who is best known for providing exceptional customer service in a professional manner. Possesses the ability to problem solve, work well under pressure and is diligent in observation, report writing while maintaining a focus on safety and loss prevention. Skills

● Customer Service ● Proactive Communicator ● Technologically savvy

● Physically Fit ● Observant & Attentive ● Confident in emergencies

● Problem Solver ● Adaptable ● Security Trained

Experience

Delivery Driver May 2024 – Feb 2025

Batesville Company, Vancouver, B.C.

● Delivered goods in a timely manner while providing excellent customer service to suppliers and merchants.

● Resolved any delivery issues by proactive communication and problem solving.

● Maintained accurate report and followed security protocols.

● Clearly communicated with clients and dispatch to ensure smooth business operations. Team Member April 2019 – Jan 2024

Whole Foods, Vancouver, B.C.

● Offered exceptional customer service by cutting requested meats, assisting shoppers and resolving concerns in a busy, retail environment.

● Maintained a clean, safe, and organized workspace – following Food Safe protocol and store policies.

● Worked with team members and security staff to ensure optimal business operations and loss prevention.

● Held strong vendor relationships through clear communication, negotiation, and professionalism. Driver & Mover October 2015 – Nov 2023

Ali G. Moving Company Vancouver, B.C.

● Safely lifted and moved heavy items, following proper lifting techniques.

● Handled belongings with care to prevent damage.

● Navigated routes efficiently driving a 5-ton commercial truck while handling unexpected challenges.

● Coordinated with team to ensure safe and secure loading/unloading, minimizing loss or theft of items.

● Designated First Aid member of staff.

Certifications

First Aid & CPR / AED Certification – Issued at Lions Gate Hospital, North Vancouver. B.C. Valid Security Worker License – Issued at London Security Training Institute Inc, Surrey, B.C. WHMIS Certification

Education & Languages

B.S. in Civil Engineering, Shiraz University, Iran Fluent in English & Farsi

Contact this candidate