Customer Service Data Entry
Resume:
Hello
I’m Danielle Corcoran
Myrtle Beach, SC 29575
*****************@*****.***
Skills
Fast-paced - Multitasker - Trouble Shooting - Customer Service - Organization - Communication - Empathy - Problem Solving
- Attention to detail - Active listener - Computer Literacy - Team work - Telephone Skills - Scheduling - Time Management - Dependability
Experience
April 2024 - June 2025
Coastal Eye Group / Bay Microsurgical Unit, Myrtle Beach - Prior Authorization / Call Center / Prep-Op Receptionist
Verify patients DOB and surgery eye
Gown patiet and prepare patient for scheduled surgery
Coordinate with nurses and surgical teams on patient status and readiness
Prepare routers and operative notes for the doctor on schedule for surgery
Maintain Confidentiality and compliance with HIPPA regulations
Answer incoming calls, emails, or charts from Patients
Resolve any issues patients had in regards to appointments
Update and verify Demographic information on patient
Escalate unresolved or complex cases to the appropriate department
Strong Communication and listening skills
Patience and problem-solving ability
Typing and data entry accuracy
Familiarity with customer service tools or CRMS
September 2020 - March 2023
Hudson Valley Cancer Center, Fishkill NY - Front Desk Supervisor
● Supervise and schedule front desk / reception staff
● Oversee patient check-in, registration, insurance verification, and appointment scheduling
● Ensure HIPPA compliance and uphold a supportive, respectful environment for patients & Families
● Resolve patient concerns or escalations professionally
● Collaborate with Medical Teams to ensure smooth clinical operations
● Maintain accuracy in records and patient data entry systems (e.g., EMR/ EHR) Summary
I am a dedicated employee who tries to go above and beyond for both my employer and patient. I cherish working both as a team as well as working alone. I have strong customer services, self sufficient as well as being able to manage multiple tasks. Organization is extremely important to me, I like to think of it as the key to my success. I look forward to bringing my unique skills and personality aboard.
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