Relationship Manager Retail Sales
Resume:
Jessica Schilke
South Ryegate, VT *****
*****.*****@*****.***
Professional Summary
Resourceful and detail-oriented Guest Relationship Manager with 24 years of experience in retail sales, store management, POS systems, and customer service. Skilled in sales, repair, and merchandising, with expertise in creating lasting relationships with customers. Proficient in computer systems, cash handling, and communication skills. Proven track record of exceeding sales goals and successfully training and mentoring team members in all aspects of the job.
Authorized to work in the US for any employer
Work Experience
Guest relationship Manager
Amidon Jewelers-West Lebanon, NH
January 2019 to Present
1. Repairs - I handle all quality control on repairs and have extensive knowledge of how a repair is done and why it's done that way. I also do all repair quotes for customers. Attention to detail is required. 2. Sales,POS system, retail sales floor, helping the customer find the perfect gift or item for themselves while assisting in creating a relationship.
3. Pursue customers who have come in looking for quotes on creating jewelry. 4. Watch batteries and watch repair intake and quotes. Link outs and watch straps 5. Run cash register and ring up customers.
6. Daily balancing of cash drawer.
7. Answer phone in a professional manner and field phone calls for the business. Answer questions customers may have.
8. Training of new hires, support and train, be available for any further needs in training and questions. 9. Creating lasting relationships with customers, be the “person” when they have a need that they come to.
10. Create custom work for customers. Listening to their needs and requests and giving a professional opinion on building jewelry.
11. Create special orders and order items from vendors. 12. Run google website, some social media posts. Making sure everything is consistent within social media posts.
13. Open and Close the store, follow opening and closing procedures. 14. Oversee other employees work and guide as needed. Sales Associate
Farmway-Bradford, VT
August 2015 to January 2019
Greet and assist customers as they shop
Merchandise the floor
Price and markdowns
Crate Special orders of needed
Create long term relationships with customer, personal shop with them If requested. Give advice on technical gear and help the customer create systems for their needs. Train seasonally to keep up on tech wear and styles, stay relevant with styles and current colors. Lead co-workers in aspects of sales and merchandising Sell to customers, and help them navigate the store when needed. Answer the phone and assist in any questions/special requests Store Manager
Amidon Jewelers-West Lebanon, NH
March 2012 to August 2015
Responsibilities
Oversee all floor responsibilities, train to run computer system,product knowledge, sales techniques, repairs. Do custom design,special orders repairs.
order some stock for store along with special orders. Handle watch repairs from estimate to completion.
Handle guest complaints And fix issues.
I generally manage two people in my store. I am there to support,train and encourage sales. Tracking their sales and holding them accountable for their goals. Accomplishments
I am currently the the senior Manager. I work alongside some wonderful people. We have exceeded our monthly goal as a team by thousands continually since I have been running my store. I have watched a co-worker grow with the proper training and encouragement . He has beat his goal continually since. Skills Used
Sales skills,phone skills and extensive knowledge of our computer system, teamwork amongst co-workers Product knowledge. My attention to detail, multi tasking and understanding of different processes has made me a asset to the company. I am a quick learner and am good with constructive criticism
( giving and taking) and believe that working as a team with a leader who can support their team will thrive.
GRM
Amidon Jewelers-West Lebanon, NH
March 2008 to July 2012
Responsibilities
Primary Sales, Repair intake, training of new employees. Repair intake. Watch repair. Accomplishments
I was good at repairs and watch repair and although I did not have the title of Manager, was training co- workers in all aspects of the company. I also was on the sales floor selling jewelry and watch batteries/ straps. I also wrote up the monthly reports of progress for the owners. Skills Used
Phone Skills, versatile in computer applications and sales application. Problem solving, building of jewelry. I catch on fast and am not afraid to take initiative. Education
AJP in Gemology
GIA
Diamondtologist in Diamonds
DCA-Hanover, NH
2009 to 2015
High school diploma or GED
Oxbow Highschool-Bradford, VT
September 1994 to June 2000
Diamond degree in Gemology
GIA-Remote
Jewelry Essentials in Gems
GIA-Online
Colored Stones Essentials in Gems
GIA-online
Skills
• Quality Control
• Clerical experience
• Customer relationship management
• Recruiting
• Driving
• Cash Handling
• Leadership
• Communication skills
• Typing
• Time management
• Computer skills
• Interviewing
• Sales
• Sales Management (10+ years)
• Cash handling
• Supervising experience
• Store Management Experience
• Management
• Merchandising
• Quality assurance
• Social media management
• Pricing
• Store management
• Retail Management
• Training & development
• Sales management
• Cash register
• Organizational skills
• POS (10+ years)
• Relationship management
• Retail sales
• Supervising Experience
• Can type 90+ words per min. very good at trouble shooting and have had extensive training in retail sales through my career. How to talk to a guest, and also get them to buy. Very good at learning computer systems and processes. I always want to learn more about things and have the drive that is needed to be successful.
• Customer service
Additional Information
References:
Brittany Stark: ex co worker from Amidon Jewelers 603-***-**** Abigail Lantas : ex coworker Amidon Jewelers 802-***-**** Carrie Moore: friend 518- 681 -6457
Contact this candidate