Part-Time Customer Service
Resume:
Tamara Lemons
Richmond, Ca **804
Professional Summary:
Successful Part-Time Supervisor for 17 years and I’ve been employed with ups for 23 years. I am currently seeking a full-time supervisor position within the company. I’ve been in large volume operations to package and preload. Implement cost control measures for my work group. Very well organized, attention to detail, good time with management. Communicate with employees and peers as well as customers. I ensure that new employees and supervisors are properly trained so that they are efficient and effective in their new role. I pride myself on team building, communication, negotiating, motivating, customer service, time management, and conflict resolution.
Skills:
Staffing Time management Safety Safety co-chair(hourly)
Loader Reducing misloads and injuries Dispatch
Load Supervisor Resolve to staffing conflict
Flow control Sorter Cornerstone OMS
Experience:
United Parcel Service: Part-time Preload Supervisor 2/3/2011 to present
I assist with the training of new employees and supervisors. I have overseen the unload and irregular barn successfully. Flow control, time management, reducing misloads, load experience, safety supervisor, quick resolve to staffing conflicts. Open door to other supervisors to assist and resolve staffing issues or employee conflict.
United Parcel Service: Part-time Package Center Supervisor 1/21/08 to 2/8/11
In package I developed the importance of customer service and customer relations. Dispatching the drivers to meet and exchange packages. Customer service by phone including but not limited to all concerns, tracking of packages, address corrections. ODSE Time cards, and dispatching pick-ups.
United Parcel Service: Part-time Hub Supervisor 08/06/01 to 1/20/08
The ability to multi task is my source of success i.e.; being in charge of the unload, load, secondary sort aisle, primary sort aisle, small sort, back up flow control, flow control, safety supervisor, staffing, and timecards, lead supervisor, and hub trainer. There has been a min of 10 and a max of 25 at a time.
United Parcel Service: Secondary Sorter 11/22/1997 to 08/01/2001
The main function of this position was a secondary sorter, however while at task I absorbed knowledge of primary sort, small sort bagger, small sort debag, small sort sorter, and safety co-chair, loader. My willingness to be a team player while in this position made me valuable to my co-workers.
United Parcel Service: Loader / unload Hub 1/3/1995 to 11/20/1997
While in this position I attain full knowledge of loading feeder trucks, learning multiple zip codes matching to what destination, unload feeder trucks, pick off, sorted, and gained knowledge of managing, and I was an empowered employee.
Education
High school diploma 1994
College degree in Business Management expected graduation date December 2019
Volunteer work:
Legacy Survivors AAU traveling Ball; Basketball Team mom and Assistant coach; Jan 2018 to Present
UPS; Cleaning & rebuilding JFK park; Aug 2014
Tent City; Backpack give away Aug 2013
Eagles Bowling club; Tournament director / sectary 3/2009 to 08/2012
UPS; Richmond Rescue Mission; Aug 2002
References available upon request
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