Warehouse Operations Customer Service

PABLO CORTES

KEY SKILLS Problem solving

Fluent in English and Spanish

Organizational and time

management skills

Customer Service

Attention to details

Excellent verbal and written

communication

EDUCATION Yerba Buena High School Graduated: May 2016 WORK

EXPERIENCE

Flex Patrol Officer Jan 20221 - Jan 2022

Patrolled premises on foot and in patrol vehicle increasing security and reducing safety risks

Closely monitored assigned areas for suspicious activity and unusual behavior Observed and reported activities and incidents providing for maximum security and safety for company property and personnel Supervisor / Fusion Specialist Aug 2022 - Aug 2024 Upheld and maintained complete client confidentiality and privacy while handling prototype materials including: re-packaging, returning, and/or securely destroying to preserve 100% reliability

Audited an inventory of approximately 50,000 prototype units daily to ensure maximum precision

Received, processed, and re-distributed all arriving and exiting prototype units for engineering staff at the beginning of each hour Maintained and preserved the appropriate environment for safety and security as defined by the business policies

*************@*****.*** 669-***-**** San Jose, CA 95112 New Product Security (Developmental Hardware Exchange)- Cupertino, CA Securitas (Google Security) - Sunnyvale, CA

Floor Installer Aug 2018 - Jan 2021

Alvarado Floor Covering Inc. - San Jose, CA

Improved customer satisfaction scores by maintaining top-notch communication, cleanliness, and safety standards on work sites and projects Effectively stripped and resurfaced hard surface floors to retain their quality and appearance

Evaluated high-traffic locations while developing the flooring arrangements and seam placements to accommodate anticipated traffic patterns Accurately and efficiently laid down flooring made of materials including: carpet, tiles, and concrete

Applied the final touches on the installation with precision and provided customer education on how to properly maintain the flooring Package Handler Jan 2018 - Aug 2018

Fedex- San Jose, CA

Maintained thorough documentation of all shipments and deliveries Handled packages with care, utilizing safety guidelines and standards Reported any issues such as delays or damaged packages to the supervisors and buying team promptly

Demonstrated a commitment to being a reliable and punctual team memeber References provided upon request.

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