Customer Service Store Manager
Resume:
EL
Ennis Lam
Motivated and detail-oriented finance graduate seeking a position in a Healthcare
Financial Department position. I am eager to apply a strong educational background in finance and management, along with proven analytical abilities and a dedicated work ethic, to support and enhance the success of a dynamic financial team. Location
Allen, TX
Conway, AR
Phone
**********@******.***
Key Skills and
Characteristics
Technical Proficiency:
Skilled in Microsoft Excel,
PowerPoint, Google
Sheets, and other
productivity tools
Language Skills:
Bilingual – fluent in English
and Vietnamese
Organizational
Abilities: Strong time
management and
organizational skills with
attention to detail
Customer Service:
Excellent interpersonal
and communication skills;
committed to delivering
high-quality customer
experiences
Tech-Savvy:
Comfortable learning and
adapting to new
technologies and software
quickly
Adaptability: Fast
learner with the ability to
thrive in dynamic, team-
oriented environments
Experience
2018 - 2025
Luxor Nails & Spa - Receptionist and Store Manager
• Provided exceptional customer service, ensuring high levels of customer satisfaction through attentive support and effective problem-solving
• Monitored and restocked inventory supplies, maintaining accurate records and supporting smooth daily operations
• Managed store finances, including tracking expenses and profits, to ensure financial accuracy and support business sustainability 2021
Chick-Fil-A - Front of House Worker
• Accurately took customer orders and processed payments, ensuring smooth and error-free transactions
• Collaborated effectively with team members to maintain efficient service during high-volume periods
• Maintained a clean, organized, and positive work environment to support overall team performance and customer satisfaction Education
University of Central Arkansas - Conway, AR
• Bachelor of Business Administration in Finance, Minor in Management
• Graduation: May 2025
• GPA: 3.5
• President’s List and Dean’s List Honoree
Leadership and Involvement
• NCAA Division I Student-Athlete, Soccer, University of Central Arkansas Demonstrated strong time management, discipline, and teamwork balancing academics and athletics at a competitive level
• Finance Chair, Sigma Phi Epsilon Fraternity (Junior Year) Managed budgeting and financial planning for chapter events; collaborated with leadership to ensure fiscal responsibility
• Community Engagement & Philanthropy Actively participated in volunteer efforts including Special Olympics, “Statue on the Lawn” event, and local homeless shelter meal service
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