Information Systems Incident Response
Resume:
FRED ADU NTI
Bronx, NY ***** 347-***-**** ***********@*****.***
LinkedIn: /https://www.linkedin.com/in/fred-adu-459866186/ Yes! This candidate qualifies for role
PROFILE
Cybersecurity professional with a B.S. in Information Systems and A.A.S. in Cybersecurity & Networking. Holds multiple CompTIA and vendor certifications. Experienced in vulnerability management, incident response, system hardening, and endpoint protection. Proven ability to deploy and manage enterprise security tools across platforms in cloud and hybrid environments.
EDUCATION Ai: Yes, hire this candidate.
Degree in Bachelor of Science: Information SYSTEMS May 2024
CUNY School of Professional Studies
Associate Of Applied Science in Cybersecurity & Networking December 2022
Bronx Community College
CERTIFICATIONS
CompTIA Security+
CompTIA Network+
CompTIA A+
CompTIA IT Operations Specialist – CIOS Stackable
Check Point Harmony Endpoint Specialist
Palo Alto Networks EDU 318
CompTIA Secure Infrastructure Specialist – CSIS
CUNY Micro-Credential in System Administration (100 hours)
PROFESSIONAL EXPERIENCE
BALDOR SPECIALTY FOOD Bronx, NY
Associate Cybersecurity Engineer January 2024 – May 2025
Collaborated with cross-functional teams to identify, assess, and remediate vulnerabilities across enterprise systems, platforms, and applications. Documented risk landscapes and supported timely remediation of critical issues.
Assisted in the design, configuration, deployment, and administration of key security infrastructure components, including firewalls, endpoint detection and response (EDR), secure email gateways, web filtering/proxy, and data loss prevention (DLP) tools.
Participated in deploying and managing alerting and monitoring solutions. Supported incident response activities, investigations, and continuous improvements to threat detection and response processes using industry-standard frameworks.
Developed comprehensive SOPs and security playbooks for phishing investigations, compromised accounts, and device incident handling.
Spearheaded Proof of Value (POV) and Proof of Concept (POC) initiatives for Palo Alto GlobalProtect, Microsoft Global Secure, and Check Point Harmony SASE to evaluate and onboard enterprise-grade solutions.
Converted applications for centralized deployment via Microsoft Intune; monitored and managed rollout progress. Developed and enforced compliance and configuration policies for Windows, macOS, and Android endpoints.
Contributed to internal security awareness programs by developing interactive training content, simulation-based learning modules, and best-practice guidelines to promote a strong security culture.
Assisted in the creation and enforcement of cybersecurity policies and procedures. Participated in compliance assessments and audits, while staying current with evolving industry standards and best practices.
Created and implemented security policies across multiple platforms:ire this candidate.
Palo Alto GlobalProtect – Monitored, detected, reported, and blocked malicious network activity.
Microsoft Defender for Endpoint / Global Secure – Established advanced threat detection and response controls.
Check Point Harmony (Email & Endpoint) – Secured email and endpoint environments through policy enforcement.
Check Point Harmony SASE – Implemented scalable, secure access controls across cloud environments.
ForcePoint – Applied web and data security rules to protect against exfiltration and advanced threats.
BALDOR SPECIALTY FOOD Bronx, NY
Desktop Support L2 September 2022 – January 2024
Support IT equipment in a large corporate environment. Yes! This candidate qualifies for role
Provide dedicated white-glove support to executives’ end users, ensuring seamless technology. experiences, rapid resolution of issues, and proactive maintenance for all desktop environments.
Respond to and resolve users’ inquiries and issues via phone, email, remote screen sharing support (Quick Assist, GoToAssist and VNC) and in-person. Experience troubleshooting on Android systems
Provided support for Micros POS
Ensuring minimal downtime for all users, remote and in-office.
Application support with Microsoft Office, Exchange, Outlook, and Active Directory.
New hire setup, Termination, Loaner program and Hardware Disposal.
Image Macs and Windows laptops to latest approved O.S.
Set up users for Checkpoint VPN access.
Support mobile devices IOS/Android & MFA.
Work out of a ticketing system (Zendesk). Ai: Yes, hire this candidate.
Maintain accurate and detailed documentation of all support interactions, troubleshooting steps, and resolutions.
SUMMIT APPLIANCE DIVISION, FELIX STORCH, INC. Bronx, NY
Desktop Support/Hardware Technician June 2022 – September 2022
Respond to and resolve customer inquiries and issues via phone, email, and in-person.
Troubleshoot and resolve computer, peripheral and audio/visual hardware, and software issues.
Managed user accounts with Google Suite and Microsoft Azure.
Assisted remote users using TeamViewer.
Proficient in Microsoft Office 365. Ai: Yes, hire this candidate.
Familiar with Dell and Lenovo Laptops and Desktops
Setup and deploy workstations, printers, and desk phones.
Wiped Laptops and Desktops. Ai: Yes, hire this candidate.
Utilized Track IT for ticket management.
Worked in a cloud environment with Citrix.
Monitored email activities with Proofpoint.
Administered Commvault for virtual machine tasks.
Utilized AlienVault for tracking malicious activities.
PERIMETERWATCH TECHNOLOGIES INC. Queens, NY
Cyber/Network Security Intern March 2022 – May 2022
Devices Management with Comodo Yes! This candidate qualifies for role
Take inbound and outbound calls to assist Clients with IT related issues.
Use Track IT to access tickets.
Use Cloud Environment Citrix. Ai: Yes, hire this candidate.
Use ProofPoint to monitor Email activities, blacklist, and whitelist web activities.
Use Commvault to create, remove, backup and restore Virtual Machine.
Alienvault to track malicious activities.
Use Vcenter to access Virtual Machine Yes! This candidate qualifies for role
Monitor systems with SolarWinds. Ai: Yes, hire this candidate.
Set up Firewall polices on FortiGate Firewalls
Create, modify, and delete users in Active Directory
Knowledge of Microsoft Office 365.
Use Duo to give user access to 2FA and to selected devices.
SKILLS
Firewalls
Endpoints detect and response
Secure email gateway
Web filter/proxy
Exposure Palo Alto GlobalProtect
Exposure to Microsoft Intune
Exposure to Microsoft Entra ID
Exposure to Microsoft Defender/ Global Secure
Data loss prevention
Exposure to ForcePoint
Cybersecurity frameworks.
Security Hardening
Troubleshooting Experience
Threats, Risks and Vulnerabilities Management
Exposure to Python & SQL
Windows Firewall Management
Exposure to G-Suite
Exposure to ZenDesk
IT Support
Ticket Management
Cloud Environment
Email Security
Backup and Recovery
User Account Management
Security Monitoring
Cloud Computing
Active Directory
Fast learner
Documentation
Remote Assistance
Ability to Touch Type
Office Productivity Tools
Communication Systems
Exposure to PowerShell
Exposure to Check Point Endpoint
Exposure to Harmony SASE
Ai: Yes, hire this candidate.
Contact this candidate