Customer Service Support Team
Resume:
Aundrea Somerville
DeSoto, TX *****
*************@*****.***
SUMMARY:
Experienced and reliable hospitality professional with 10+ years in fast-paced restaurant and bar environments. Proven ability to deliver excellent customer service, handle high-pressure rushes, and support team success. Skilled in upselling, POS systems, guest engagement, and resolving issues quickly and professionally. Looking to bring strong work ethic, adaptability, and a positive attitude to a team that values service and teamwork.
EXPERIENCE
IHOP, Lancaster, TX-
Server
March 2024-June2025
● Delivered friendly, efficient service in a fast-paced, high-volume restaurant
● Handled POS transactions, special orders, and food allergy accommodations
● Resolved guest concerns promptly and professionally, leading to repeat business
Dollhouse Gentlemen’s Club, Amarillo,TX —
Bartender/Cocktail Server
March 2022 - Oct 2023
● Delivered personalized drink service to guests in a high-volume nightlife setting
● Mixed standard and custom cocktails while upselling premium liquor and bottle service
● Managed cash transactions and open tabs using POS systems with accuracy
● Helped train new staff on customer interaction and floor service expectations
Tascosa Golf Club, Amarillo,TX — Bartender Trainee/Server June 2020 - March 2022
● Gained bartending fundamentals including drink prep, stocking, and hygiene protocols
● Provided food and beverage service to golfers and events, focusing on customer satisfaction
● Supported bartenders during busy periods by assisting with SKILLS
Customer Service & upselling
High-volume drink service
POS system operation
Cash handling & tab
management
Fast-paced environment
adaptability
Basic mixology & cocktail prep
Clean bar setup & breakdown
LANGUAGES
English Fluent
Spanish-Intermediate
glassware, ice stations, and garnishes
EDUCATION
Dallas College, Dallas, TX — Associate of Applied Science Jan 2025 - Dec 2026 (Expected)
Contact this candidate