Customer Service Level 2

Silvana .R. Tate

Email: **********@*****.***

Santoy District

Santoy P. A

Hanover

Personal Information:

Date of birth: October 6, 1992

Gender: Female

Contact Number: 1-876-***-****

Objective To significantly contribute to an organization by developing and utilize professional skill and increase more experience while promoting the company's mission and contribution to its efficiency.

Educational background:

July 2023- Present Heart Trust NTA Early childhood level 3 and Level 4

January – Nov 2022 Heart trust NTA Early childhood level 2

2012- 2013 Green Island City & Guilds Grade (CAP)

Numeracy stage 1 Merit English for office skills level 2 Pass Data Operation (level 1& 2) Pass

2007-2012 Rhodes Hall Subjects Grades (CXC)

English A 3 Social Studies 3 Integrated Science 3 Food & Nutrition 3 Mathematics 3

Work experience

Oct 2024 – Apr 2025 Church Hill Primary School

Job description Classroom Teacher (grade 1)

Aug 2022- Oct 2024 Teleperformance Job description Collection Agent

July 2022 - Aug 2022 DMP Academy Job description Assist teacher to kg 4

Mar 2021- May 2022 Concentrix Job description Reservation agent

Jan 2020 -Feb 2021 Radius Global Solution Job description Retention, 1st party collection and customer service.

Mar 2018- Jan 2020 Conduent Job description Customer service Agent

May – July 2016 Hanover family court Practicum

January 2015 Montego Bay Community College Voluntary Service Job description filing and packaging of documents

Interests:

Playing volleyball and solving puzzles

Computer skills: proficient in using Microsoft Office Microsoft access Microsoft PowerPoint Microsoft word Microsoft excel (partially)

Reference: Available upon request.

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