Service Representative Customer

CLARETHA PLATT

*************@*****.*** 832-***-**** HUMBLE, TX 77396

Summary

Personable and dedicated Customer Service Representative with extensive experience in DIRECTV industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Customer relations

Adaptive team player

Leadership support

Problem-solving abilities

High-energy attitude

Call Center Operations

Inbound and Outbound Calling

Product organization

Courteous demeanor

Technologically savvy

Management abilities

Experience

Customer Service Representative DIRECTV - Houston, TX 10/2018 - Current

Handle customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Fraud Analyst Chase Manhattan Corp. (JPMorgan Chase & Co.) - Houston, TX 08/2016 - 01/2018

Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Identified fraud patterns and anomalies through analysis of large quantities of data.

Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

Input information regarding fraud investigations into detailed reports for submission to clients.

Participated in group discussions with team members to develop new ways to combat fraud.

Determined existing fraud trends by analyzing accounts and transaction patterns.

Customer Service Representative CenterPoint Energy - Houston, TX 09/2014 - 07/2016

Consulted with customers to determine best methods to resolve service and billing issues.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Reviewed account and service histories to identify trends and issues.

Set up and activated customer accounts.

Education and Training

Crockett High School Crockett, TX 05/2002

High School Diploma

Contact this candidate