Customer Service Associate
Resume:
Rialto, Ca.
***************@*****.***
BREANN WALLACE
Customer Service Associate
Overhauled the administrative office
filing system, which improved office
efficiency by 65%.
Streamlining Records Management
Demonstrated my dedication,
capability, and work ethic, and after one
month of employment, became the
first temp worker to relocate to the full-
time employee hub.
Rapid Advancement
Developed and implemented new
customer care strategies using
personalized service and fostering
relationships with clients, which led to
client loyalty, customer retention, and
increased revenue by 30%.
Organizational Growth
KEY ACHIEVEMENTS
Dedicated in providing a customer-
focused approach, making sure my
customer’s feel heard, understood and
appreciated in every interaction.
Building Rapport
Proficient in active listening and
empathy, being clear in written and
verbal interactions, and remaining calm
and positive in stressful situations.
Effective Communication
Passion to acquire new skills and
knowledge, with the ability to grasp
concepts swiftly and apply them
effectively.
Quick Learner
STRENGTHS
EDUCATION
Certification - Medical Admin. Assistant
Everest College
San Bernardino, Ca.
High School Diploma
Nuview Bridge Early College High School
Nuevo, Ca.
PROFESSIONAL SUMMARY
An ambitious and highly adaptable individual with a strong foundation in communication, problem-solving, and multitasking. Transitioning from a successful tenure as a stay-at-home mom, bringing exceptional organizational skills, patience, and a customer-focused mindset to deliver positive client interactions. Expertise in data entry, customer support, and data management. Excel in prioritizing issues, building professional relationships and understanding customer needs. I am eager to apply my passion for customer satisfaction and quick-learning abilities to make valuable contributions to the success of your company. PROFESSIONAL EXPERIENCE
Personal Support Advisor
Melody Chism
August 2017 - September 2021
Rialto, Ca.
Oversaw, organized or completed patients’ personal, financial and medical documents while ensuring the patients’ confidential data was safeguarded at all times.
Supported patient by providing housekeeping and laundry services, shopping for food and essentials, preparing and serving meals, running errands, and accompanying patient to doctor visits. Assisted patient by providing personal services, such as bathing, dressing, grooming, physical therapy, and administering prescribed medications.
Ensured compliance with medical treatment plans, monitoring symptoms, and reporting changes in health to medical professionals for optimal client care.
Office Assistant/Secretary
Psychological Health Services
March 2012 - July 2017
Beaumont, Ca.
Entrusted as a key holder, overseeing office security and operational readiness by independently opening and closing the facility.
Provided front desk support fostering a friendly and professional attitude in all interactions to create a welcoming environment and ensuring smooth office operations.
Collected payments via cash or EFTPOS terminal, issued receipts and updated clients’ accounts to reflect new balance. Successfully negotiated payment plans when necessary.
Managed all office communications, including fielding calls, drafting digital correspondence, routing written correspondence and faxes, and responding to inquiries.
Entered, updated and maintained client data while ensuring strict confidentiality and security protocols were implemented to safeguard sensitive client information.
SKILLS
Highly Organized
Multi-tasking abilities
Adaptable
Clear Communication
Time Management
Conflict Resolution
Active Listening
Handling Proprietary Information
Task Prioritization
Bookkeeping
Data Entry
Intermediate Computer Skills
Record Keeping and Maintenance
Building Customer Rapport
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