Customer Service Client Support

TIANA VEGA

**********@*****.*** 551-***-**** Paterson, NJ 07522

SUMMARY

Dedicated and detail-oriented professional with strong communication, administrative, customer service, and office management skills. Proven ability to interact effectively with clients and all levels of management. Seeking a challenging role that utilizes my diverse experience and strengths in office administration and client support.

SKILLS

- Proficient in Google Workspace & Microsoft Office (Word, Excel, Outlook)

- SAP AS400 EDI TutorTrac Laserfiche Datatell (Ellucian)

- POS Systems Order Entry

- Typing Speed: 45 WPM

- Night Vision (Clarify if needed)

EXPERIENCE

Bergen Community College - Secretary, Office of Specialized Services Paramus, NJ Oct 2022 - Present

- Manage office communications, schedule meetings, and organize workspace operations.

- Route calls and correspondence efficiently to facilitate communication.

- Maintain digital and physical filing systems and prepare official communications.

- Coordinate meetings, appointments, and travel for supervisors.

- Provide exceptional service to students and staff, managing appointments for 7,000+ students each semester.

The Arbor Company Senior Living - Caregiver

Norwood, NJ Oct 2021 - Oct 2022

- Delivered compassionate care, assisted with personal grooming, and supported daily living tasks.

- Engaged residents through conversation and recreational activities.

- Maintained cleanliness to prevent infection and support comfort. Bergen Community College - Secretary, Cerullo Learning Assistance Center TIANA VEGA

**********@*****.*** 551-***-**** Paterson, NJ 07522 Paramus, NJ Jan 2018 - Oct 2022

- Assisted with daily office operations and improved service delivery.

- Answered student/faculty inquiries, scheduled appointments, and provided front-desk support.

- Supported management and administrative tasks for over 40,000 appointments annually. La Quinta Hotel - Front Desk Clerk

Clifton, NJ Mar 2015 - Jun 2018

- Greeted and registered guests, handled check-in/check-out procedures.

- Managed reservations, processed payments, and provided guest support.

- Promoted a welcoming environment and ensured customer satisfaction. Samsung Corporation - Exchange & Refund Associate

Little Ferry, NJ Jan 2011 - Jan 2015

- Processed exchanges, refunds, and resolved customer inquiries.

- Maintained product knowledge and built strong customer relationships.

- Worked closely with team members to achieve sales and service goals. EDUCATION

Garfield High School - Garfield, NJ

High School Diploma Sept 2010

Currently enrolled at Bergen Community College - Major: (Please specify major if desired)

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