It Support Help Desk

Elizabeth Platchkov

Customer Service Professional

Brooklyn, NY 11229 *********@*****.*** 646-***-**** Professional Summary

Experienced Production Manager and IT Service Coordinator with expertise in operations, quality control, and IT support.

Strong background in vendor/customer relations, ERP systems, IT ticketing, and SLA tracking. Adept at problem-solving, streamlining processes, and

improving efficiency.

Professional Experience

IT Help Desk & Service Coordinator PC Power Center 2019 - 2025

- Managed IT tickets using ConnectWise; tracked SLAs via BrightGauge.

- Coordinated IT support, troubleshooting issues and reducing downtime.

- Generated reports and exported data to Excel for performance analysis.

- Enhanced efficiency by improving IT service workflows and customer support. Production Manager Cameron Industries 1999 - 2018

- Managed production across China, Korea, Vietnam, ensuring quality control and cost efficiency.

- Oversaw 500+ emails daily, coordinating with vendors, sales, and customers.

- Identified and corrected purchase order mistakes, reducing costs.

- Managed inventory via A2000 ERP system, optimizing stock and order accuracy. Education & Certifications

Columbia University - Bachelor's Degree

Scrum Certification

Key Skills

Remote Support IT Ticket Management System Administration Incident Resolution Customer Service Complaint Resolution ERP & Inventory Management SLA Tracking Process Improvement Technical Skills

ERP System: A2000 IT Ticketing: ConnectWise Reporting: BrightGauge, Excel Help Desk & Technical Coordination