Customer Service Quality Control
Resume:
Hello
Victoria Ross
Chattanooga. Tn 37404
***************@*****.***
Skills
Verbal and Written Communication, Listening Skills,Computer Literacy,Fast and Accurate Typing Problem-Solving & Critical Thinking, Resourcefulness, Prioritization, Multitasking, Empathy and Patience, Flexibility, Willingness to Learn, Negotiation Skills, Accuracy and Quality Control Experience
February 2021 - PRESENT,
Working Solutions, Online company - Pro
● Contracted to TurboTax. Handled high-volume inbound calls for TurboTax software support, assisting customers with tax filing, account access, and software navigation. Resolved billing issues, answered product questions, and guided users step-by-step. Maintained professionalism, schedule adherence and work adherence was met at 95%
● Contracted to HyVee. Maintained high-volume calls for HyVee stores, assisting customers with grocery orders, product inquiries, pharmacy services, and store hours. Provided prompt, friendly support while resolving complaints and ensuring customer satisfaction.
May 2017 - March 2025
LiveOps, Online company- CSR
● Contracted to Nike. Provided customer service for Nike via phone and chat, handling high volume contacts with clients. Assisted with online orders, returns, product information,and account issues. Ensured brand satisfaction by resolving complaints quickly and delivering a premium customer experience.
● Contracted to Regallo Provided customer support for Regallo, assisting with the product Colorguard colon cancer test kit inquiries, order tracking, and returns. Handled moderate call volume, resolved issues efficiently, and ensured customer satisfaction through friendly, knowledgeable, and timely service. August 2014 - February 2017
Sykes.com Online company - CSR
2
● Contracted to Quickbooks. Provided customer service for QuickBooks, assisting small business owners and accountants with software setup, troubleshooting, billing issues, and account management. Handled high call volume guided users through technical steps, and delivered accurate, empathetic support to ensure customer satisfaction. Education
August 2007 - September 2009
Chattanooga College Chattanooga Tennessee- Associate Degree
.
Awards
In 2022 Customer Service Excellence Award
Contact this candidate