Instructional Designer North Texas
Resume:
*************@*****.***
Prescott Valley, AZ - Willing to Relocate
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Strategic Leadership
L&D Development
Engagement Analyst
Organizational Performance
M.S., Learning Technologies
University of North Texas
Jan 2015 - May 2017
Master of Science in Learning
Technologies, with a focus in Instructional
Systems Design
B.A., International Development
University of North Texas
Jan 2008 - May 2011
Bachelor of International Studies, with a
focus in International Development
Senior Instructional Designer
Tropical Smoothie Cafe
Developed and implemented comprehensive learning strategies for 20,000+ franchise and corporate learners, including team members, managers, and leaders.
Built a successful eLearning platform from the ground up, enhancing accessibility and engagement.
Led a team of instructional designers, tripling engagement rates for operational training across 1,400+ franchise locations.
Collaborated with various departments to align goals and execute strategies for new product launches, technical programs, guest experience improvements, and leadership training.
Managed the selection and implementation of technical training platforms, including a new learning management system, user management system, and eLearning development tools.
Launched thousands of training aids, eLearning courses, and multi-modal learning experiences under tight deadlines.
May 2019 - Mar 2024
With over 12 years in the learning and development field, my expertise lies in creating dynamic training and instructional design programs, with a special focus on e-learning design and development. My mission is to continue leveraging my skills to empower learners and improve organizational performance. My experience demonstrates my ability to align learning strategies with corporate goals, significantly increasing operational training engagement across a vast network of learners.
K E N N A B A R N H A R T
Senior Instructional Designer
Dale Carnegie Training
Rewrote a world-renowned training program “Leadership Training for Managers” and evolved it into two programs: “Develop your Leadership Potential” and
“Leadership Training for Results.”
Collaborated with partners, localization teams, and stakeholders to understand the unique needs of the Dale Carnegie global training programs. Led creation of e-learning modules, instructor-led training (virtual and in-person), job aids, and knowledge assessments.
Designed and developed world-renowned soft skills and human relations training.
Incorporated new technologies and relevant research to increase training effectiveness and participant engagement.
Project managed training programs and delegated tasks to the development team.
Partnered with Subject Matter Experts and Dale Carnegie Master Trainers to create fun, learner-centric instruction.
Used Agile methods of development to produce faster and more accurate content.
Jan 2018 - May 2019
W O R K E X P E R I E N C E
Instructional Designer
Wingstop Restaurants Inc.
Led the development of all training programs and associated materials. Designed learning programs for all world-wide corporate and franchise locations, covering topics of: on-boarding, human resources, customer service restaurant training, safety & security, software training, and general operations. Produced online job aids, operation manual documents, videos, and eLearning materials utilizing modern UX and UI design.
Shot video footage, created storyboards, recorded voice-overs, and incorporated engaging audio tracks.
Created international training for all in-person, print, and web-based training using InDesign, Storyline, Photoshop, Illustrator, and other instructional design tools.
Developed rollout guides and operation manual documentation for 20,000 employees.
Administered the company learning management system (LMS). Jun 2016 - Dec 2018
Instructional Designer and Technical Trainer
Service Autopilot
Modified and supplemented training materials to make them more effective training tools.
Assessed e-learning needs and identified performance gaps. Managed the department metrics and evaluates training surveys. Collaborated to develop electronic or print training documentation for emerging software features.
Displayed excellent presentation and facilitation skills in webinars, VILTs, and in- person classroom training.
Met deadlines under pressure while simultaneously handling numerous projects. Facilitated sessions introducing software and its functionality to customers; this included one-on-one training sessions, in-person instruction, and virtual group training.
May 2015 - Jun 2016
Apple
Team Manager and Senior Technical Advisor
Provided training to teams of phone representatives (advisors) in a remote call- center of 10,000+ employees.
Succeeded as a Team Manager back-fill for multiple remote call center teams to meet metric goals.
Improved metrics for a support team to meet their all-time best results for Escalation Rate Percentage and Average Handle Time. Provided training and coaching to customer support advisors in the form of one- on-ones, check-ins, and weekly team meetings.
Developed soft-skills training materials to be used by other facilitators. Mentored new or transitioning customer support advisors in their role. Hand-picked as Top Advisor in March 2014 out of 2,500+ advisors based on all metrics.
May 2013 - Mar 2015
K E N N A B A R N H A R T
*************@*****.***
Prescott Valley, AZ - Willing to Relocate
C O N T A C T
C E R T I F I C A T I O N
Instructional Design
Jan 2017
Certificate of Instructional Design given
by University of North Texas
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