Help Desk Technical Support
Resume:
JOSE MELENDEZ
Orlando, FL 407-***-**** ************@*****.***
Work Authorization: Authorized to work in the U.S. Relocation: Open
Remote: Available Languages: English, Spanish (Native/Bilingual) PROFESSIONAL SUMMARY
Versatile and highly skilled IT professional with 6+ years of experience in technical support, system administration, and network infrastructure. Proven track record in delivering Tier 1–2 help desk support, fiber optic troubleshooting, Active Directory user management, and remote diagnostics. Adept in Windows Server environments, VoIP setups, LAN/WAN networking, and cybersecurity fundamentals. Excellent communicator with strong customer service, project coordination, and safety compliance skills.
CORE TECHNICAL SKILLS
● IT Support Help Desk (Tier 1 & 2) Remote Troubleshooting
● Windows OS & Windows Server Active Directory Microsoft 365
● LAN/WAN TCP/IP VoIP VPN DNS DHCP
● Network Cabling (Copper & Fiber) Fusion Splicing CMTS Signal Testing
● Hardware Installation Software Configuration OS Imaging
● Documentation Ticketing Systems (e.g., ServiceNow, Zendesk)
● Security Compliance Endpoint Protection Sensors
● Project Coordination Field Service Technical Mentoring PROFESSIONAL EXPERIENCE
Fiber Splicer Technician
Comlink Solutions – Orlando, FL Mar 2023 – Present
● Installed and maintained fiber optic infrastructure for commercial and residential projects.
● Performed fusion splicing and signal testing to ensure network performance.
● Documented field conditions using project-specific compliance standards.
● Provided remote support and mentorship for junior technicians. IT Specialist & Field Technician
Kablelink – FL Jun 2018 – Feb 2023
● Supported ITS/Traffic system deployment including CCTV, DMS, RSU, and traffic controllers.
● Installed structured cabling (fiber, data, electrical) and executed precise terminations.
● Diagnosed and resolved system issues, improving service uptime and customer satisfaction.
● Configured networked devices and conducted preventative maintenance checks. Fiber Optic Technician
FOS – FL Oct 2019 – Feb 2023
● Installed, spliced, and tested fiber optics across diverse environments.
● Replaced legacy cabling systems and conducted routine performance evaluations.
● Collaborated in underground and aerial fiber deployment.
● Interpreted site surveys and worked with RF and IP signal transmission systems. IT Support Specialist
Good Samaritan – FL Sep 2017 – Jun 2018
● Delivered Tier 1 technical support across a multi-building campus.
● Managed hardware/software installs, cabling, and infrastructure build-outs.
● Terminated patch panels and fiber runs; maintained communication closets.
● Assisted in server room setup and Microsoft system configurations. Technician (Phone, Video, Data)
AT&T / Brighthouse Communications – FL 2005 – 2009
● Installed broadband and VoIP services in residential/commercial spaces.
● Handled underground/aerial cabling, troubleshooting, and customer onboarding.
● Supported network reliability by diagnosing and repairing field technical issues. EDUCATION
High School Diploma
Gateway High School – Kissimmee, FL Graduated 2001 CERTIFICATIONS
● Coursera – IT Fundamentals
● Coursera – Operating Systems and You: Becoming a Power User
● Coursera – The Bits and Bytes of Computer Networking ADDITIONAL INFO
● Clear Driving Record & OSHA-Safety Compliant
● Technical Leadership & Field Team Management Experience
● Available for Remote or Hybrid Roles Nationwide
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