Testing Analyst Quality Assurance
Resume:
Harkanwal Singh Heer
Email id: **********@*****.***
Status: USA Citizen
OBJECTIVE:
Seeking a challenging position as a QA Professional, that would make best utilization of my experience acquired in the field of Quality Assurance and Software Testing.
TECHNICAL SKILLS:
•Over 14 years of experience in IT industry with major emphasis on Quality Assurance and Software Testing.
•Scrum Master Certification.
•Knowledge of DevOps system.
•Experience in working with Tricentis tosca automation tool.
•Experience in working with XML & JSON web services.
•Experience in using the Test Management tools.
•Solid Experience in Unit Testing, White box testing, Black box testing, Grey box testing, Unit testing, Integration testing, Functional testing, Regression testing and etc.
•Knowledge of Salesforce application.
•Strong Knowledge of coding in ASP.Net, C, C#, C++, Vbscript, Java & JavaScript, Perl, Ruby, Python languages
•Strong Experience in running commands on Unix & Linux operating systems.
•Expertise in API testing via SOAP UI & POSTMAN
•Expertise in manual, automated and performance testing (HP Tools – QTP, Testrail, Selenium, Git repositories, Load runner and Quality Center (ALM)) of software applications and QTEST.
•Experience in creating test scripts using WebDriver, Selenium-IDE, Selenium Grid in Java
•Experience in BDD, Data Driven and Hybrid testing frameworks
•Experience in automating test cases using TestNG, Junit, Cucumber
•Experience in automation testing like UFT/QTP, Selenium tool (Python, Cucumber), Apache Ant and TOSCA.
•Over 10 years of experience in writing MS SQL Server & Oracle Queries from scratch and executing them.
•Expertise in accessing the Database, creating test cases and track progress on Azure cloud.
•Expertise in writing the Gherkin statements.
•Expertise in continuous integration and continuous delivery (CI/CD) processes, including Jenkins, GitHub Actions.
•Expertise in working with the Genesys (First Call service for Chase)
•Over 14 plus years of experience in using Jira tool for reporting and managing defects, Scrum, Kanban.
•Experience in working with domains like social site, credit cards, loans, mortgages, collections and more.
•Expertise in developing test cases from use cases executed test cases and has created/executed automation test scripts.
•Expertise in Testing Web Based, Client/Server Applications and Mobile applications.
•Firm knowledge of Software Development, Software Testing and Software Development Life Cycle.
•Conducted walkthroughs, system testing, GUI and functional testing, regression testing and back end testing.
•In depth knowledge and working experience of Agile (SCRUM) development.
•Expertise in Agile Methodologies and experience representing Testing Team as QA expert for Agile development (SCRUM)
•Expertise in Manually and Automatically testing Mobile Applications both Android and IOS
•Expertise in developing and working with VB Scripts (QTP).
•Experience in Extracting Testing and Loading of Large (ETL) Back-end data using Automation.
•Expertise in developing Automation Framework from scratch
•Experience in working independently as well as in team.
•In depth Knowledge of Business Process Testing (BPT)
•Involved in preparation of technical documentation and presentation of test results.
•Excellent analytical, troubleshooting and debugging skills.
•Excellent communication and organizational skills, both oral and written.
QUALIFICATION:
School / Collage
Degree
Lear Passes
Punjab University
Bachelor in commerce
2005
Punjab Technical University
Master in Computer Applications
2008
Humber college
Project Management
2010
CS Institute
ASP.Net Certification
2008
CS Institute
SQL Certification
2008
Scrum Alliance, Inc.
Scrum Master Certification
2020
Tosca automation tool
Certification
2024
TECHNICAL EXPERTISE:
Testing /Tools:
QTP/ALM/QTEST
Management, Defect Tracking and Reporting Tool
Quality Center, ALM, Jira, QTEST
Databases
SQL Server, MS Access, MySQL, Oracle
Software Packages:
MS Project, MS Visio, Outlook, MS Access, MS Word, MS Excel
Languages:
VB.Net, ASP.Net, VBA, XML, Visual Basic, HTML,Javacript,VBScript,CSS,Ajax,XML, Java & C#.
System Design Skills
Process Modeling, Data Flow Diagrams, Relational Data Modeling.
EMPLOYMENT HISTORY:
Wipro – Client TD Mount Laurel, NJ January’ 24– February’ 25
Test Engineer Lead (Contract)
The project involved testing Web-based applications of TD. These applications were being developed to allow its TD representatives to create, access and resolve disputes. Make domestic and International wire transfers.
Responsibilities:
•Analyzed business requirements.
•Summarized Business requirements and converted them to Manual Test Plan.
•Prepared the Test Cases based on the functional specifications and scenarios.
•Prepare test data for executing the test cases in JTMF.
•Develop and maintained framework in Python selenium.
•Create functional and regression test cases in Python.
•Create API automation test cases in POSTMAN.
•Create CI/CD integration automation test cases through DevOps Jenkins.
•Create SQL queries to pull the data for testing.
•Worked as QA Expert to Test additions done to the application in SCRUM team.
•Performed Smoke, Regression, Negative and Positive testing.
•Used JTMF for defect reporting and communicating between developers, product support and test team members.
•Maintained the overall STLC (software testing life cycle), by interacting with the developers and Business Group to get Defects fixed.
WiEnvironment:
Windows 10, MS Word, Ms Excel, PowerPoint, HTML, JTMF, Selenium, Agile, XML, SQL
JP Morgan Chase Wilmington, DE January’ 17 – December 2023
UAT Test Lead
The project is a web-based application and it involved handling of credit card activities and mortgages, like making online payments, view and download the statements of credit cards, transfer balance between cards, view rewards details, manage payments (set auto payments), dispute credit transactions, add any authorized user to credit account, manage alerts and much more. It helps the customer to manage their profile online. Create SQL queries from scratch and fetch data for validations and testing. Work on the customer support applications for the chase clients. Database validations for the back end services.
LOB: Collections and Recovery for last three years.
Previous LOB: Card Digital Delivery for Chase online and mobile applications
Responsibilities:
•Analyzed business requirements.
•Lead the team of 13 UAT members and work with them on the goals and trainings.
•Summarized Business requirements and converted them to Manual Test Plan.
•Prepared the Test Cases based on the functional specifications and scenarios.
•Prepare test data for executing the test cases in ALM and QTEST.
•Tested the customer support application (First support & First Assist) to process credit card payments, log disputes, set up payment plans for past due accounts.
•Facilitated weekly meetings and evaluated the project progress.
•Create automation scripts in Javascript for sending requests and verify the responses for API testing in POSTMAN.
•Create functional, regression and end to end test cases in Perl.
•Data extraction and manipulation in Perl.
•Create CI/CD integration and mobile automation test cases through DevOps Jenkins.
•Create SQL queries to pull the data for ETL testing.
•Perform ADA testing on bank letters and statements with JAWS and Braille outputs.
•Download latest builds from Jenkins to test the chase mobile app.
•Worked as UAT Expert to Test additions done to the application in SCRUM team.
•Tested mobile applications both Android and IOS using real devices
•Performed Smoke, Regression, Negative and Positive testing.
•Used ALM for defect reporting and communicating between developers, product support and test team members.
•Maintained the overall STLC (software testing life cycle), by interacting with the developers and Business Group to get Defects fixed.
Environment:
Windows 10, MS Word, Ms Excel, PowerPoint, HTML, Selenium, ALM, JAVA, Agile, XML, SQL
IEEE (Institute of Electrical and Electronics Engineers), Piscataway, NJ
September’14 – January’17
Software Quality Assurance Engineer (Contract).
IEEE is a professional nonprofit association. The project involved, testing of Web-based application IEEE Collabratec. This application is being developed to allow its clients to interact with other professionals around the world, build networking, author and import articles, join communities, create private groups, build mentor mentee relationships, find opportunities (jobs) and stay updated with latest IEEE news and Events.
Responsibilities:
•Analyzed business requirements and worked with the development team to understand detailed requirements to Convert them to Test Cases
•Interacted with developers and business analysts to resolve discrepancies between system specifications and user requirements - involved in the complete testing life cycle (refining SDLC methodology)
•Communicating with QA lead providing requirement changing status and how it will take place for an alternate change in test plan and test case
•Wrote Manual Test Cases in ALM.
•Participated as QA for various Sprints of Agile Development in SCRUM team of 20 people.
•Help the networking team on testing the different models and versions of Phones and modems.
•Perform API testing via SOAP UI.
•Work closely with the dev team to create test cases in Apache Ant to test the pieces of codes.
•Create SQL queries to pull the data for testing.
•Helped develop automation framework from scratch.
•Converted Manual Test Cases into Automated Scripts using selenium.
•Evaluated various mobile emulators for testing applications on mobile devices (IOS and Android).
•Write commands in LINUX as part of IEEE jobs and IEEE Articles .
•Developed different Reusable actions and developed Parameters and Functions wherever possible for better re-usability of Scripts.
•Performed automated regression testing by grabbing data from Excel Sheets, Data Table and databases.
•Wrote queries to get data from Excel for Automation Regression Testing.
•Performed Overall Test Management through ALM.
•Performed Integration Testing of different modules containing customer’s property details, personal information, employment history & sources of income, assets, debts and other relevant information
•Defined and listed modules for proper grouping of bugs in (JIRA)
•Maintained Traceability between Requirements, Test Cases and Defects using JIRA.
•Setup, co-coordinated, and conducted System and UAT Testing with Business Analysts and end users
•Conducted Manual and Automated Testing for Functionality and Regression Testing for each build and release
Environment: SQL, Windows 7, Java, UFT/ Selenium, ALM, HTML, XML, JIRA, Agile (SCRUM)
Boston Financials, Boston, MA October‘12- May ‘14
Software Quality Assurance Engineer (Contract).
The project involved testing Web-based applications of Boston Financials. These applications were being developed to allow its customers to access their accounts, view monthly statements, transfer balances, Trade between two accounts, view images of checks posted.
Responsibilities:
Analyzed business requirements and worked with the development team to understand detailed requirements to Convert them to Test Cases
Interacted with developers and business analysts to resolve discrepancies between system specifications and user requirements.
Wrote Manual Test Cases in Quality Center and Excel.
Participated as QA Expert for various Sprints of Agile Development in SCRUM team of 15 people.
Evaluated various mobile emulators for testing applications on mobile devices (IOS and Android).
Developed different Reusable actions and developed Parameters and Functions wherever possible for better re-usability of Scripts.
Create automation functional and regression test cases in selenium.
Performed Overall Test Management through Quality Center
Performed Integration Testing of different modules containing customer’s property details, personal information, employment history & sources of income, assets, debts and other relevant information
Defined and listed modules for proper grouping of bugs in (Quality Center)
Maintained Traceability between Requirements, Test Cases and Defects using Quality Center.
Setup, co-coordinated, and conducted System and UAT Testing with Business Analysts and end users
Conducted Manual Testing for Functionality and Regression Testing for each build and release
Environment: Oracle, Windows NT, Java, QTP, Selenium, Quality Center, HTML, XML, Agile(SCRUM)
Bank of America, Charlotte, NC July’10 - September ‘12
Sr. QA Analyst (Contract)
The project was a web-based application and it involved developing the Bank’s module for an online mortgage application, which allows customers to apply for mortgage, check the status of their application, a mortgage calculator and many other Mortgage tools, also produce an automated email for the customer using VBA along with data. It provides the customers graphical analysis and tabular analysis depending on their inputs and the user with secure access and helps to increase the efficiency and the quality of the loan decision taken by the company.
Responsibilities:
Analyzed business requirements by interacting with user groups.
Summarized Business requirements and converted them to Manual Test Cases.
Prepared the Test Plan and Test Cases based on the functional specifications.
Automated Manual Test Cases using QTP (VB script) to achieve the test objectives.
Facilitated bi-weekly meetings and evaluated the project progress.
Worked as QA Expert to Test additions done to the application in SCRUM team.
Performed Backend Testing of the application by writing SQL queries.
Tested mobile applications both Android and IOS using Mobile emulators.
Performed Data Driven Testing (DDT) using parameterization in Selenium.
Performed Smoke, Regression, Negative and Positive testing.
Used Quality Center for error reporting and communicating between developers, product support and test team members.
Integrated Quality Center with QTP and converted Manual Test cases into Automated scripts by writing QTP Script (VB Script) in Expert View.
Integrated QC parameters to QTP Test parameters and Action parameters.
Conducted Integration testing and User Acceptance Testing (UAT).
Maintained the overall STLC (software testing life cycle), by interacting with the developers and Business Group to get Defects fixed.
Tested third party web services using SoapUI – cleanse address, credit check etc
Environment:
Windows NT/2000, MS Access, MS Word, Ms Excel, PowerPoint, HTML, Selenium/QTP, Quality Center, JAVA, Agile, XML
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