Customer Service Data Entry
Resume:
REBECCA WEGNER
**********@*****.***
Ability Summary
Work Experience for 5+ years for Medical Billing, Guidance and Counseling Patients/Clients. Scheduling and registering Appointments as Outbound/inbound calls to Providers.
Ability to follow and promote company policies and procedures
Verifying Insurance coverage for treatment.
Reliable and detail-oriented professionals with experience in healthcare support, customer service, and claim processing. Skilled in handling medical data accurately and securely, following HIPAA guidelines. Strong at communicating with patients and staff, managing records.
Education
Associate’s degree in business administration & human services
Kaplan University, Lincoln, NE
Experience
Customer Service Representative
Signature Performance Inc., Omaha, NE
February 2020 – March 2025
Handled inbound/outbound customer calls, emails, and other communications, accurately documenting concerns using internal systems.
Verified sensitive account information and ensured adherence to HIPAA privacy and security standards when accessing or sharing medical-related data.
Maintained consistent follow-up to ensure long-term issue resolution and improve customer satisfaction.
Applied working knowledge of medical terminology in daily communication and documentation tasks.
Conducted accurate data entry involving medical and insurance information, ensuring full compliance with HIPAA guidelines and internal data confidentiality protocols.
Actively identified trends to help the team address recurring issues and improve emerging healthcare-related services.
Disability Claims Specialist I
MetLife, Omaha, NE
January 2019 – March 2020
Managed a dynamic caseload, performing detailed reviews and documentation of disability claims in compliance with HIPAA regulations and Department of Insurance guidelines.
Collected and evaluated sensitive medical and financial information, maintaining strict confidentiality per HIPAA protocols.
Communicated proactively with claimants and representatives, providing updates and direction while demonstrating empathy and professionalism.
Conducted structured interviews to gather detailed insights on medical conditions, occupational duties, and treatment history.
Entered and updated medical and personal data in internal systems, ensuring accuracy and full HIPAA compliance.
Developed action plans, assessed return-to-work potential, and contributed to strategic resolution of long-term disability claims.
Medical Records Clerk
Ciox, Omaha, NE
March 2017 – September 2018
Managed, organized, and maintained patient health records in both paper and electronic formats, ensuring all activities complied with HIPAA privacy standards.
Performed audits and conducted quality checks to ensure accuracy and completeness of medical records.
Processed and digitized discharge summaries, patient histories, and treatment documentation.
Interfaced regularly with healthcare staff, patients, and insurance representatives to ensure the accurate and timely release of information.
Performed accurate data entry and electronic health record (EHR) updates while upholding the highest level of data security and patient confidentiality.
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