Customer Service Quality Assurance

*** ****** ****, ***** ****, ***** • ************@*****.*** • 682-***-****

KEMARION HENDERSON

PROFESSIONAL SUMMARY

Dedicated and hardworking professional with diverse experience in retail, warehousing, manufacturing, delivery services, and quality assurance. Possesses excellent communication skills, a strong work ethic, and a proven track record of teamwork and customer service.

EMPLOYMENT HISTORY

DELIVERY DRIVEROct 2022 - Sep 2023

AutoZone

• Safely and efficiently operated a delivery vehicle to transport AutoZone products to customers.

• Utilized quick communication skills to coordinate delivery schedules and updates with dispatch and customers.

• Demonstrated hard work and dedication to ensure timely and accurate deliveries.

• Worked collaboratively with team members to streamline delivery processes and maintain customer satisfaction.

FORKLIFT OPERATORJan 2022 - Oct 2022

Walmart Distribution Center

• Utilized quick thinking, teamwork, and communication skills to efficiently operate a forklift.

• Ensured the safe and timely movement of goods within the warehouse.

DELIVERY DRIVERSep 2024 - Mar 2025

Amazon

• Safely operated a delivery vehicle to transport packages to customers efficiently.

• Managed time effectively to meet strict delivery deadlines while maintaining safety.

• Provided excellent customer service and ensured timely, accurate deliveries.

• Used problem-solving skills to handle delivery challenges and route adjustments.

PROCESS ASSISTANT (PA)2021 - 2022

Amazon

• Trained newly hired employees on company policies, procedures, and job responsibilities.

• Provided guidance and support to colleagues to help them succeed and advance within the company.

• Demonstrated strong leadership and communication skills to motivate team members.

QUALITY TEAM - END OF LINE (EOL) & CYBER TRUCK DRIVER2023 - Apr 2024

Tesla

• Worked as part of the quality team in End of Line (EOL) operations.

• Operated as a driver, moving Cyber Trucks from point A to point B, requiring strong communication skills and teamwork.

• Demonstrated quick thinking and the ability to make tough decisions in fast-paced environments.

EDUCATION

HIGH SCHOOL DIPLOMA2021

West Mesquite High School

SKILLS

Retail Operations, Warehouse Management, Forklift Operation, Logistics, Communication, Customer Service, Leadership, Problem Solving, Quality Assurance, Team Management, Driver Safety, Inventory Control.

ADDITIONAL INFORMATION

TESLA

Quality Team - End of Line (EOL) & Cyber Truck Driver

• Worked as part of the quality team in End of Line (EOL) operations

• Operated as a driver, moving Cyber Trucks from point A to point B, requiring strong communication skills and teamwork

• Demonstrated quick thinking and the ability to make tough decisions in fast-paced environments

AMAZON

Process Assistant (PA) & Delivery Driver

As Process Assistant (2021-2022):

• Trained newly hired employees on company policies, procedures, and job responsibilities

• Provided guidance and support to colleagues to help them succeed and advance within the company

• Demonstrated strong leadership and communication skills to motivate team members

As Delivery Driver (2023-2025):

• Safely operated a delivery vehicle to transport packages to customers efficiently

• Managed time effectively to meet strict delivery deadlines while maintaining safety

• Provided excellent customer service and ensured timely, accurate deliveries

• Used problem-solving skills to handle delivery challenges and route adjustments

WALMART DISTRIBUTION CENTER

Forklift Operator

• Utilized quick thinking, teamwork, and communication skills to efficiently operate a forklift

• Ensured the safe and timely movement of goods within the warehouse

AUTOZONE

Delivery Driver

• Safely and efficiently operated a delivery vehicle to transport AutoZone products to customers

• Utilized quick communication skills to coordinate delivery schedules and updates with dispatch and customers

• Demonstrated hard work and dedication to ensure timely and accurate deliveries

• Worked collaboratively with team members to streamline delivery processes and maintain customer satisfaction

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