Customer Service Operations Manager

Earl Pope

Logistics Lead - INTERLAKE MECALUX

Downers Grove, IL 60516

********@*****.***

312-***-****

Willing to relocate: Anywhere

Work Experience

Logistics Lead

INTERLAKE MECALUX - Melrose Park, IL

2015 to Present

--Coordinate and analyze project plans, delivering progress and results information in a timely manner

--Collaborate with other departments as necessary to meet customer requirements

--Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources

--Plan, organize, and execute logistic support activities Operations Manager

LIBRA INDUSTRIES - Elk Grove Village, IL

2003 to 2011

--Managed day-to-day operations by tracking shipments and inventory; scheduling employees and managing overtime; dispatching products; and ensuring on-time delivery and receiving

--Supervised 37 staff and part-time employees

--Facilitated several programs, including budgeting and AS400-a program for scanning inventory for delivery to its proper location

--Handled the company budget for shipping and employee scheduling

--Interacted with various departments involved in daily operation, including customer service, accounting, and sales

--Improved controlled services, levels and quality in areas such as: workflow; product delivery; cost of transportation; routing of trucks; and cutting costs when necessary Operations Supervisor

XPRESS GLOBAL SYSTEMS - Bensenville, IL

1998 to 2003

--Directed and coordinated the operations of the organization, including: shipping and receiving; scheduling; and dispatching

--Enhanced the overall operation of the department by training and supervising 17 staff employees to perform daily tasks

--Developed and implemented procedures for maintaining quality control by planning and tracking daily operations

--Ensured and improved the departments' performance productivity, efficiency, and profitability

--Coordinated customer service level agreements for end-user applications for services provided Education

Associates in Business Management

Calhoun College - Huntsville, AL

Certificate

PTC Security Training Academy - Chicago, IL

Skills

• Forklift

• Warehouse Inventory

• Shipping Receiving

• Shipping

• Logistics

Assessments

Reliability — Highly Proficient

November 2019

Tendency to be dependable and come to work.

Full results: Highly Proficient

Conscientiousness — Expert

November 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Microsoft: Word, Excel, PowerPoint; AS400

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