Project Manager Senior

GERARD CARMODY

***** ***** **., *******, ** ***54 734-***-**** *********@*****.***

SUMMARY

Results-oriented and professional Project Manager with over 20 years of success leading complex healthcare IT and application/infrastructure projects across hospitals, insurance firms, and health systems nationwide. Proven track record of delivering multimillion-dollar initiatives, such as EMR/EHR implementations, Medicare product rollouts, and enterprise software integrations, on time and within budget. Adept at aligning cross-functional and international teams, including vendors and offshore developers, to meet strategic goals. Recognized for driving operational excellence, resolving project roadblocks, and enhancing team performance in high-stakes, regulatory environments. Strong leadership in both clinical and administrative systems, with deep expertise in Agile, PMI, and healthcare compliance.

SKILLS

Leadership and team management Cross-functional collaboration Conflict resolution Effective communication Stakeholder engagement Staff training and mentoring Adaptability and flexibility Critical thinking Time management Problem-solving Strategic planning Detail-oriented Decision-making Cultural awareness and teamwork with international teams

EXPERIENCE

Senior Project Manager 10/2019 to 06/2025

SHS – Emergent Holdings Southfield, Michigan

Led enterprise-level project management efforts for a major Medicare-based health insurer, overseeing annual initiatives, including AEP (Annual Enrollment Period) and 1/1 readiness for the Medicare Advantage Command Center (MACC), ensuring regulatory compliance and operational readiness.

Successfully managed recurring high-impact projects such as Medicare Advantage Billing Readiness, CMS Bid Submissions (MA/HMO), and Part D/PDP Product Initiatives, driving execution across cross-functional teams, and aligning with CMS regulatory timelines.

Coordinated initiation, execution, and closeout phases of strategic programs, including Part B, Point of Sale, and SHS PMO Playbook activities, ensuring seamless integration with business readiness systems (BRS) and internal governance frameworks.

Maintained and updated critical MACC documentation, developed internal PMO playbooks, and archived historical project data to support continuous process improvement and audit readiness across business operations.

Project Manager II 06/2018 to 10/2019

W3R Consulting at BCBSM Southfield, Michigan

Led end-to-end implementation of a major Medicare Part D insurance program, overseeing business readiness activities including stakeholder communication, staff training, process documentation, and change management to ensure successful deployment.

Directed project oversight for CMS Preclusion List compliance, aligning internal operations with federal regulatory requirements and ensuring accurate and timely data integration across impacted systems.

Managed cross-functional delivery of two high-impact prior authorization initiatives (DME and Cardiology), coordinating teams, timelines, and business readiness plans to improve patient access workflows and operational efficiency.

Project Manager II 11/2015 to 04/2018

Trinity Health System Office

Led end-to-end implementation of clinical applications such as Cerner PowerChart Maternity, Athena, and Ingenious Med, managing project budgets of up to $6M, and ensuring timely delivery through standardized PMO methodologies.

Oversaw complex, cross-functional deployments with a 70% focus on application lifecycle, scoping, design, build, testing, and go-live, and a 30% focus on infrastructure delivery, including the deployment of servers, laptops, and Workstations on Wheels (WOWs).

Directed global project teams, including offshore development resources in India, while leveraging tools like Clarity, QuickBase, Microsoft Project, and the full MS Office Suite to manage data migrations (e.g., NextGen and Cerner to Athena) and drive project transparency, risk mitigation, and performance tracking.

IT Project Manager 07/2014 to 10/2015

Ascension Information Systems

Spearheaded the implementation of enterprise healthcare applications, including ICD-10, Sentri-7, SMART coding tool, and Merge Cardiology PACS, across multiple facilities, ensuring successful deployment of related infrastructure (servers, desktops, laptops, and WOWs) in coordination with Ascension Health.

Directed full-cycle project management for the migration from Epiphany to Merge Cardiology PACS at three Mid-Michigan health systems, including stakeholder engagement, vendor coordination, sub-team leadership, and oversight of application and hardware integration.

Collaborated with hospital leadership and IT executive teams, including the CIO, to define departmental project scopes, resolve escalated issues, and drive strategic IT initiatives, such as the system-wide transition from ICD-9 to ICD-10 coding standards.

IT Project Manager 03/2014 to 06/2014

TEKsystems for Ascension Information Systems Binghamton, NY

Led the end-to-end implementation of Cerner PowerChart Ambulatory across outpatient clinics at Lourdes Hospital, overseeing project phases from scoping and design to build, testing, and go-live, ensuring clinical workflow alignment, and stakeholder engagement.

Directed infrastructure deployment to support application functionality, including the rollout of laptops, Workstations on Wheels (WOWs), and secure Wi-Fi across clinical environments to ensure seamless adoption of Cerner systems.

Managed critical transition from ICD-9 to ICD-10 coding standards, coordinating application updates, testing protocols, and user training to maintain regulatory compliance and clinical accuracy.

Project Manager 09/2013 to 12/2013

Truven Health Analytics

Led the implementation of "Edge" services software for multiple healthcare insurance entities, ensuring compliance with federal reporting requirements by accurately tracking enrollee data through government-mandated systems.

Developed and executed detailed project plans, serving as the primary liaison between insurance clients and Truven Analytics, while facilitating cross-functional collaboration through regular status updates and internal design/build meetings.

Managed international and cross-functional teams, including coordination with offshore development teams in India, to ensure timely software development, quality assurance, and deployment across multiple client environments.

IT Project Manager Leader 04/2012 to 09/2013

CSC at Henry Ford Health System

Directed the full lifecycle implementation of the M*Modal Voice Recognition platform across ambulatory clinics within the Henry Ford Health System, including Citrix Farm deployment, large-scale microphone rollout, physician training, and collaboration with the Chief Medical Information Officer to ensure system adoption and clinical efficiency.

Oversaw successful integration of key systems, CBORD dietary, Pyxis pharmacy robotics, ABG analyzers, Radiology, and Laboratory, into Epic, ensuring seamless data exchange and enhancing the functionality of the Epic Willow and broader EMR ecosystem.

Led critical application migrations from CarePlus to Epic, including CBORD and Pyxis, by coordinating technical teams, managing timelines, and maintaining clinical continuity throughout the transition.

IT Project Manager, Client Analyst 08/2006 to 10/2011

ACS

Managed end-to-end implementation of clinical applications, including AGFA Talk Station, Penrad Mammography, and Automed pharmacy robotics, overseeing infrastructure deployment (servers, Citrix farms, printers), and acting as both Project Manager and Systems Analyst at Botsford Hospital for ACS.

Served as a Subject Matter Expert (SME) and client-facing analyst for multiple clinical systems, such as PointClickCare, Maxsys case management, and TAPlus transcription, ensuring functionality aligned with clinical workflows and regulatory standards.

Directed cross-functional and international teams, including offshore coordination with development teams in India, to support application migrations (e.g., TA Legacy to TAPlus) and large-scale deployments, like enterprise-wide medical transcription systems within Health Information Technology.

Adjunct Professor, Health Information Technology 09/1994 to 01/2011

Schoolcraft College, Baker College

Delivered undergraduate instruction in core Health Information Technology subjects, including medical transcription, pharmacology, medical terminology, human diseases, and interpretation of laboratory tests, ensuring students met program competencies and industry expectations.

Developed and taught curriculum focused on the integration of computers and technology in health information systems, preparing students for roles in modern, tech-driven clinical environments.

Facilitated student engagement through hands-on learning, assessments, and real-world application of HIT concepts across suburban Detroit colleges, contributing to workforce readiness in healthcare documentation and information management.

Director, New Client Implementation 04/1996 to 08/2003

CBay Systems, Ltd. Michigan

Directed cross-functional teams of 5–10 project managers and IT professionals to lead the end-to-end implementation of CBay Systems' medical transcription platforms for large-scale healthcare clients nationwide, ensuring timely and compliant deployment.

Oversaw all aspects of implementation planning and execution, including hardware/software integration, project scheduling, resource allocation, and milestone tracking, resulting in streamlined onboarding and optimized client satisfaction.

Managed implementation budgets, including staff resourcing, travel logistics, and technology expenditures, maintaining cost controls, and ensuring projects were delivered on time and within financial targets.

Health Information Technology Manager 01/1989 to 08/1994

Providence Hospital Southfield, Michigan

Directed daily operations for 15–20 Health Information Management (HIM) professionals across multiple units, including Medical Transcription, Records Storage/Retrieval, Admissions, and Birth Certificate Processing at a large general hospital, ensuring compliance with hospital and regulatory standards.

Led recruitment, training, performance evaluation, and disciplinary processes, implementing Total Quality Management (TQM) principles to enhance staff efficiency, service quality, and adherence to evolving healthcare data regulations, and privacy laws.

Developed and enforced standardized policies and procedures across all HIM functions, improving workflow consistency, data integrity, and timely access to medical records, while supporting hospital-wide clinical and administrative needs.

EDUCATION

Bachelor of Science 07/1991

Madonna University Livonia, MI

Graduated First in Class, with Highest Honors, GPA: 4.0

Recipient of the St. Catherine National Achievement Award

CERTIFICATION

ITIL Foundation Certified.

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