Customer Service Administrative Assistant

MONIQUE THOMAS

*** ******** ** ***** *** ***H Montgomery, AL 36117 334-***-**** ***.*********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with healthcare industry, receptionist, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Adapt to new challenges and ideas and able to develop rapport with diverse populations.

Healthcare Payment and Billing software – InstaMed.

Electronic Health Records (EHR) software – Practice Fusion.

Microsoft Office Applications – MS Word.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Billing Medical Records Management Release of Information Introduction to ICD-10-CM Coding

HIPAA Compliance Computer Information Systems Medical Transcription Office Accounting

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Anatomy and Physiology Medical Laws and Ethics Pathophysiology for Medical Office Principles of Management

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2017

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2016

PROFESSIONAL EXPERIENCE

Threefold Care – Montgomery, AL 10/2023 – Present

Direct Support Professional

Assist with daily life activities including but limited to preparing meals, cleaning and showering.

Keeps record and document daily tasks and interactions.

Aston Carter Staffing Firm – Montgomery, AL 07/2022 – 03/2023

Dispatcher / Customer Service

Answered incoming calls for emergency service and relayed requests to local service stations or towing companies.

Monitored progress of the tow.

Used computer-aided dispatch systems, kept records, and prepared detailed reports of emergency calls and communications with towing services.

Demonstrated exceptional customer service with both internal and external customers.

Country Cottage – Montgomery, AL 03/2021 – 07/2022

Resident Aide

Assisted residents with daily personal routines including dressing, grooming, eating, and personal hygiene.

Provided companionship and established trusting relationships.

Ensured residents took prescribed medication and that living quarters were safe and well-organized.

Abided by HIPAA guidelines to safeguard private and confidential information.

Answered Prayer Home Care Service – Montgomery, AL 12/2020 – 06/2023

Patient Sitter

Played an important role in keeping patients safe.

Kept the patient safe by observing the patient at all times and never leaving the patient alone.

Stayed in the room while visitors or family members were in the room unless instructed otherwise by the nurse.

Arby’s – Montgomery, AL 04/2019 – 01/2020

Crew Member / Cashier / Customer Service

Operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant.

Worked as part of a team and interacted with diverse customers and staff members.

Followed all policies as they relate to customer confidentiality.

Mulberry Foot Care – Montgomery, AL 10/2017 – 11/2017

Podiatry Assistant

Answered phones, scheduled appointments, pulled charts, and verified insurance.

Accepted payments and assisted the Doctor by taking vitals and foot measurements.

Completed assessments for pre-consultation.

Entered all notes and updates into InstaMed and Practice Fusion systems.

Lee Beauty Supply – Montgomery, AL 04/2012 – 07/2016

Retail Sales Associate / Customer Service

Provided individualized sales and customer service.

Processed and replenished merchandise and monitored floor stock.

Exhibited a high level of courtesy and assistance to each customer.

Glory to Glory Hair Care Salon – Montgomery, AL 05/2010 – 02/2015

Hairstylist / Customer Service

Provided hair care services according to customer specifications.

Demonstrated hair care products.

Scheduled appointments and managed inventory levels.

United Colors of Benetton – Bloomington, MN 09/2007 – 01/2009

Retail Sales Associate / Customer Service

Listened closely to customer needs and assisted appropriately.

Monitored floor stock and ensured establishment was clean and inviting.

Worked as part of a team and interacted with diverse customers and staff members.

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