Customer Service Rep
Resume:
Maria Vicencio-Salman
Kaiser SMC Customer Service Rep
*********@*****.***
Relevant Experience
Profile
Education
Skills + Technology
Bachelor of Arts
Teaching
Institute of Padre Adolfo
Fernandez
Bi-lingual: Spanish &
English
Customer service
Staff Training/
developtment
Client relations
Management
Vendor management
billing and receiving
Skilled in training,
customer service, and
management. Motivated
by continuous challenges
in my workplace. Looking
to be challenged and
grow in my career.
Contact Info
Store Manager & Business Owner
Officer Manager
Exon Mobil/ 7-11 Boynton Beach, FL May 2011 - Aug 2021 Chevron & Legend Travel West Palm, FL June 2008 - April 2011 Oversees Daily operations of exon Mobil and 7-11 including hiring, reviewing, and employee scheduling.
Assist in planning annual or specific budgets.
Develop rapport and make connections with retail team and customers on a daily basis.
Set and track retail goals and objectives
mentor and train team members in procedures and store practices Organizing meetings and managing databases.
Analyzed and optimized operations including payroll, supplies, and other clerical services.
Supervised a team of five clerical staff to ensure workflow is well-perpared and ran smoothly.
Preferred name: Laura
Apria Health Virtual-Remote in, FL Feb 2022- Present Kaiser SMC Customer Service Rep
Customer Service Rep
Walgreens -Remote in, VA Aug 2021- Feb 2022
Resolved complex customer service issues in a fast paced work environment.
kept records of customer interactions with great detail regarding complaints, comments, and the actions taken.
Helped to advise on any financial transactions that customer needed assistance on.
Identify and resolve customer service issues with a sense of urgency while answering any customer inquiries.
Handle continuous work volume by interacting with patients and referrals.
Receive and process order requests from referrals for durable medical equipment and other healthcare services.
Efficiently schedules respiratory appointments for patients Verifies various insurance coverages and options with patients Vero Beach, FL
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