Customer Service Long-Term
Resume:
Monica Kendricks
Tax Examiner Specialist
Contact
************@*****.***
Objective
Seeking a long-term relationship with an employer who values the excellent analytical, technical and people skillets possessed are given an opportunity to continuously grow while being utilized to improve the company’s profitability.
Education
[School Name],
[City], [State]
[You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors.]
Experience
April-2007-Present
Tax Examiner Specialist • Ohio Department of Taxation
Performs advances specialized tax service programs; provides expert assistance/ instruction to lower level agents regarding inquiries, correspondence from taxpayers, projects &/or audits; oversees testing of various internal and external programs/systems. Presents at various tax conferences on behalf of agency. Quality check work of lower level agents. Monitor work streams to identify areas for improvement in efficiency.
Key Skills
Customer Service
Business & Accounting
Law & Government
Critical Thinking
Oral & Written Expression
Communication
Communication is a key element to maintaining professional interaction with both internal and external customers. I’ve been identified as a tester and then trainer for various internal and external systems. I’ve created numerous training documents on the importance of both verbal and written communication. Escalated issues are brought to me to ensure the highest level of customer service is obtained. Presented on behalf of the agency at 3 tax conferences; 3 ohio virtual tax academy videos, etc.
Leadership
Leading my team with efficiency and by example are two things that I constantly work to cultivate. It is important to identify each member of the teams strong points as well as areas for improvement to better understand what style of leadership will accommodate them best.
References
Contact this candidate