Field Technician Tech
Resume:
Walter Held
Belle Chasse, LA *****
***************@*****.***
Work Experience
Field Technician
Advantor Systems - Orlando, FL
July 2023 to Present
I am a field tech installing and servicing IP camera systems as well as access control systems. This includes pulling wire, installing cameras, programming cameras, setting IP adress's. Installing panels, key pads, card readers, request to exit devices, panic buttons, panels cans. Running conduit, putting in j-boxes. This is done in banks inside and outside and in ATMs and also on air force bases thru the world. I am mostly in the south east region of the United States, but we could be sent anywhere in the world there is a U.S Air Force base.
Virtual services ops tech 1
ADT - Harahan, LA
December 2022 to July 2023
I am virtual service agent. I trouble shoot and fix customer cameras and security systems virtually from home. I also am part of tier 3 team that helps agents in the same position. I was promoted to this position from the field
HV Installation Technician
ADT Security Services - Saint Rose, LA
June 2020 to December 2022
Installing new security systems in customers homes. This includes installation of contacts, motion det, smk and carbon det. Also cameras for outdoor use, indoor use and doorbell cameras. I also service the equipment which requires troubleshooting and problem solving skills. I also have to interact with and educate customers on everything i do in there home. Field Installation Technician
VIVINT Smart Home - Metairie, LA
November 2015 to May 2020
It was my responsibility to install and service smart home installation systems in customers homes and small businesses. I also has to educate the customer on all work i did and set app access for remote use of there systems and remote viewing of cameras that i installed. Field Technician
Bonded Lightning Protection Systems, Ltd. - Kenner, LA November 2010 to November 2015
As a field tech i had many responsibilities. The basic idea of what we did was to protect buildings, homes, and all other type of erected structures new, or existing from lighting strikes. We did this mostly on new construction, construction sites. We did some residential as well as private facilities such as Army Bases, and plants. We would install lightning rods on the roof of the structures and then run cable down the building from top, to bottom into the ground where we flash welded 12 foot copper rods that were buried into the ground. This included long hours of standing, handling grinders, torches, flash welding equipment and many other hand tools side in construction sites. We worked at heights up to 300ft in extremely hot conditions and sometimes extremely cold conditions. We also had to meet osha and nfpa requirements at all times. We also had to be osh 30, ladder safety, fall protection certified as well as many site specific certifications.
Service Writer
Tire Kingdom - Marrero, LA
January 2002 to July 2010
It was my responsibility to open and close the store. Helping customers build mechanic jobs. I did scheduling of mechanics, and tire techs and two salesman. I also did inventory counts of some mechanical parts and 100s of tires weekly.
Education
High school diploma
L.W. Higgins High School - Marrero, LA
August 1996 to June 2000
Skills
• Low voltage
• Security System Experience
• Mechanical Knowledge
• Service Technician Experience
• CCTV
• Troubleshooting
• Cabling
• Field Service
• Ethernet
• Microsoft Outlook (6 years)
• Fall protection (6 years)
• Microsoft Word (2 years)
• Ethernet
• Customer service
• Security
• Leadership
• Power tools
• Equipment repair
Certifications and Licenses
Low Voltage License
TWIC Card
July 2023 to July 2028
OSHA 10
Present
Driver's License
October 2021 to October 2027
Chauffeurs class D license
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